How can you file complaints about government offices and public service to Janaspandana IPGRS - Karnataka?

Government
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If you have complaints about the public services, government offices (municipal corporations, Nagar Nigam, Nagar Palika/Parishad, panchayats, police, food distribution, etc.), demands (for new roads, drainage, bridges, etc.), departments, and ministries, file a public grievance online to the Appellate Authority of respective departments through Janaspandana - Integrated Public Grievance Redressal System (IPGRS) portal of the government of Karnataka. For this, you can follow these guides and use the provided contact details:

Register your public service complaints through Janspandana IPGRS of Karnakata Government
Register your public service complaints through Janspandana IPGRS of Karnakata Government1540Ă—720 168 KB

Janaspandana Citizen Helplines:

To file your complaints about government services or schemes, you can use these helplines and email.

  • Helpline Number: Call at the toll-free number 1902 or 18004258666 (MGNREGA) / 1967 (Food and Civil Supplies)
  • Email: Send an email to support.ipgrs@karnataka.gov.in to report technical issues while lodging a grievance through IPGRS.

For faster redressal of your grievance, visit the local government office about which you have lodged a complaint and show them the reference number to resolve the issue immediately or within a specified timeframe.

Steps to file an online complaint:

  1. Visit the Janaspandana website (ipgrs.karnataka.gov.in) or use the mobile app.

  2. Click the option “Click here to login” and select “Citizen” to open the login/register form:

    • Existing users can log in with their mobile number.
    • New users need to register (click “New User Registration”) by providing basic details.

  3. After successfully logging in, click on “Grievance Submission” and agree to the terms and conditions.

  4. Fill out the grievance form with the required details including:

    • Complainant information (District, Taluka)
    • Nature of grievance (Delayed service, official misconduct, etc.)
    • Department/Ministry and its Line Department (Education, Health, etc.)
    • Service Name (Specific service you are complaining about)
    • Location of the incident (District, Taluka, Village/Panchayat)
    • Description of the complaint (750 characters maximum)
    • Supporting documents (if applicable)

  5. Click “Register” to submit your complaint.

Finally, note down the reference number to track your complaint’s progress. You can view your previously lodged complaints under the “Grievance List” option after logging in to your citizen account.

If your complaints are not resolved to your satisfaction, escalate it to the next authority by re-submitting your grievance online through the portal. The levels of escalation are:

  • Level 1: Designated Officer of the relevant department
  • Level 2: Appeal to the First Appellate Authority (Public Grievance Officer)
  • Level 3: Appeal to the Second Appellate Authority (Head of Department or Chief Minister’s Office)

:tipping_hand_man:t5: Note: To get information regarding public services or your unresolved complaint, you can file a Right to Information (RTI) request to the respective department of the state government.

Still, have questions? :thinking: Ask by replying to us. :point_down: We will help you.

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