To file complaints about heavy vehicles, defence vehicles, and automobiles (bus, trucks, and commercial vehicles) of Ashok Leyland such as power solutions, marine, and innovative modular trucks like AVTR and the transformative LCV-Bada DOST including care service/maintenance (warranty, service bookings, finance, and vehicle support), follow this guide and use the provided helplines & contact details:
Ashok Leyland Customer Support:
- Customer Care Number: Call the toll-free number 18002663340 (M&HCV) or 18001022666 (LCV). For help regarding power solutions, dial 180041919216.
- WhatsApp: Message at +917358560111.
- Email: Send your concerns to reachus@ashokleyland.com.
If not resolved within 3-5 working days, contact the customer service team again with your complaint reference number.
Steps to file an online complaint:
- Visit Ashok Leyland’s official website (ashokleyland.com).
- Navigate to the “Contact Us” or “Services” section.
- Click “Service Support” or “Spare Parts Support” to open the online complaint form.
- Fill in the required details including model number, registration ID, and vehicle details.
- Submit the form.
Finally, wait for a confirmation email or message with a complaint reference number. You can also use AL Care or the iAlert mobile app to access online services or lodge an online complaint to Ashok Leyland.
Escalate to Nodal Officer:
If your previous complaints are not resolved by the customer service team or dealers, escalate them to the Nodal Officer for commercial/passenger vehicles, the Business Department or the Regional Manager of Ashok Leyland. You can visit yourself at the nearest regional office or use the provided contact numbers to raise your concerns.
Contact details of regional offices are:
| City | Phone Number |
|---|---|
| Chennai | +914422206000 |
| Cochin | +919176358321 |
| Hubli | +919094032584 |
| Secunderabad | +919100241441 |
| Vijayawada | +917022627578 |
| Madurai | +919051930461 |
| Kolkata | +913340830100 |
| Bhubaneswar | +916742572305 |
| Guwahati | +913612235818 |
| Patna | +916122584001 |
| Ranchi | +919693916921 |
| Lucknow | +919991253684 |
| Raipur | +917712253923 |
If still not resolved by regional offices, you may contact the zonal offices by providing the reference/ticket number of the previous complaint to the zonal managers. Zonal offices of Ashok Leylands are:
| Zone | Phone Number | Address |
|---|---|---|
| Delhi | +911244629000; 01244629010 (Fax) | Ashok Leyland Ltd., Plot No. 76, Institutional Area, 4th Floor, Sector – 32, Gurgaon, Haryana – 122001. |
| Tamil Nadu & Kerala | +914422206000; 04422206001 (Fax) | Ashok Leyland Ltd., No.1, Sardar Patel Road, Guindy, Chennai – 600032. |
| Kolkata | +913340830100 | Ashok Leyland Zonal Office Kolkata, Acropolis, 8th Floor, 1858, Rajdanga Main Road, Kolkata – 700107. |
| Mumbai | +912242808000 | Ashok Leyland Ltd., Thane One, 11th floor, Dil Complex, Ghodbunder Road, Majiwada, Thane (west) – 400610. |
Escalation to Head Office:
If your lodged complaints are not resolved by regional managers or zonal offices, escalate it to the Head of Customer Service of the respective Passenger or Commercial Vehicle Department at the Head Office. You can write a complaint letter including reference/acknowledgement ID and expected resolution. Send this letter to:
- Phone Number: +914422206000; 04422206001 (Fax)
- Email: secretarial@ashokleyland.com
- Address: Company Secretary – Headquarters, Ashok Leyland Limited, No.1, Sardar Patel Road, Guindy, Chennai – 600032.
Remember, for any roadside assistance or warranty-related queries, contact the 24Ă—7 On-Road Assistance helpline provided by Ashok Leyland.
If you are dissatisfied with the final resolution or your consumer rights are violated by Ashok Leyland, you may approach the National Consumer Helpline (NCH) or file a formal consumer complaint to the State/District Consumer Commission.
Tips: For vehicle insurance disputes, you may complain to the respective insurance company and further to the Insurance Ombudsman.
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