Where can you file travel complaints of Tokyo Metro?

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If you have complaints related to rapid transit metro services of Tokyo Metro such as lost & found luggage, tickets, passes/PASMO, services at metro stations, and other issues, follow this guide and use the provided contact details & customer service to lodge your complaints with Metro administration:

Tokyo Metro Customer Support
Tokyo Metro Customer Support1677×720 217 KB

Tokyo Metro Hotline:

For lost and found inquiries, dial 0570-033-777. For other inquiries or complaints related to ticket booking, travelling, and metro services, the customer service number is 0570-200-999 (calls from international numbers will not connect).

:person_tipping_hand:t5: Note: Please check for your lost item in person at the Station Office on the same day it was lost, or at the Lost and Found Center at Iidabashi Station from the next day onward.

You can complain about the service lines of Ginza, Marunouchi, Hibiya, Tozai, Chiyoda, Yurakucho, Hanzomon, Namboku, and Fukutoshin in Tokyo.

File an online complaint

  • Visit the Tokyo Metro official website (tokyometro.jp).
  • Navigate to the ‘Inquiries/FAQs’ section.
  • Locate and click on the ‘Inquiry Form’ or “Inquiry Form for Lost Item”.
  • Provide all the necessary details regarding your travel issue, including date, time, Route you used (Where you got on Tokyo Metro and lines you took, including transfers), place (Where you left your item), and nature of the complaint.
  • Attach supporting documents, if any.
  • Submit the form.

Finally, you will receive a confirmation or reference number for your complaint.

Escalation Manager / Service Head:

If your issue is not resolved satisfactorily, you can request further assistance through the three-way interpreting service by contacting the manager or service head of Tokyo Metro, which may help in escalating the matter to higher authorities.

:tipping_hand_man:t5: Tips: You should provide your contact number when calling and be aware that Tokyo Metro may return your call to follow up on your complaint. Remember to dial the correct number and note that all customer calls are recorded for accuracy in data retrieval.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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