To file your complaints about Delhi Metro (Red, Yellow, Blue, Green, Violet, Pink, Magenta, Grey, or Airport Express Lines) issues such as technical problems (including transit cards and recharge), ticket bookings, fares, train delays, cleanliness concerns, or staff behaviour that need to be addressed, use these helplines and follow the instructions:
Delhi Metro Helplines
For immediate assistance, you can reach out to the DMRC 24x7 Helpline at 155370 (chargeable as per calling party pay basis) or email at helpline@dmrc.org.
For issues related to missing, separated, women, child, and specially-abled commuters, contact by calling 011-23415480 or 8800550490.
For security concerns, contact:
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CISF unit DMRC: Call the 24x7 helpline number 155655 or email your concerns to dmrc-delhi@cisf.gov.in
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Delhi Police unit Delhi Metro: Dial the emergency helpline 1511 or email to delpol.service@delhipolice.gov.in or metrocontrolroom2020@gmail.com
To file an e-FIR or police complaint (for lost luggage, theft, or other incidents), contact Delhi Police.
Note: For concerns related to corruption, bribery, or misconduct by officers or employees, file the complaints to Delhi Metro Rail Corporation Vigilance (Chief Vigilance Officer)
Steps to file an online complaint
- Visit the official DMRC website and navigate to the ‘Help and Contact (delhimetrorail.com)’ section.
- Locate the ‘Complaints and Feedback’ option and select ‘File a Complaint’.
- Fill in the required details such as your name, contact information, and a detailed description of the issue.
- Attach any relevant documents or photographs, if necessary.
- Submit the form and note down the complaint reference number for future correspondence.
Escalation to Higher Authorities
If your issue is not resolved satisfactorily, you can escalate it to higher authorities. Email the General Manager at metrocontrolroom2020@gmail.com.
You can get contact numbers of designated officials of respective metro stations and metro lines (head offices) from the contact page of the Delhi Metro website.
Report to the National Cyber Crime Reporting Portal for cyber-related issues.
Tips (For Emergency):
In case you spot a potential safety risk, stay calm and move away from the threat. Operate the emergency alarm/handle to inform Metro staff of the situation.
Avoid exiting the train on your own as it can be very dangerous. Help children and those with mobility impairments during an emergency.
Do not block exits with bulky items which can hinder evacuation efforts.
If there is smoke, cover your nose and mouth and try to crouch to avoid inhaling it.
Remember, your feedback helps improve the services offered by Delhi Metro, ensuring a better experience for all.