How can you file complaints or e-FIR to Delhi Police?

To file an electronic First Information Report (e-FIR) or complaint with the Delhi Police, please follow these steps:

Police Complaint or e-FIR

Step 1: Access the CCTNS Platform

Access the Crime and Criminal Tracking Network & Systems (CCTNS) platform through the “Online Citizen Service of Delhi Police”, which is integrated with the Delhi Police for lodging complaints and e-FIRs.

Step 2: Select the e-FIR Option

Choose the “File a complaint” or “e-FIR” option on the CCTNS portal. This facility is available only for cases with unknown accused or Non-Special Report (Non-SR) cases.

Step 3: Provide Incident Details

Enter the necessary details related to the incident, including the date, location, and description of the event.

Step 4: Complainant Information

Fill in your personal information as the complainant, such as name, and current and permanent address.

Step 5: Attach Supporting Documents

If available, attach supporting documents, images, or videos that can substantiate your report.

Step 6: Review and Submit

Review all the information entered for accuracy and submit the e-FIR. Ensure to note down the FIR number or download the acknowledgement receipt for future reference.

:person_tipping_hand:t6: Tips: You can also file an e-FIR for unknown accused or Non-SR (Non-Special Report) cases through the online platform of Delhi Police for theft-related and motor vehicle theft incidents. Know, How to write a Police FIR (Format).

To report a cybercrime, know “Where can I file a cyber crime complaint?

Also, ensure to get a copy of the FIR or information/application filed at the police station (for both cognizable and non-cognizable offences). If your complaint isn’t addressed within the prescribed time by Delhi Police, you may escalate the matter to these higher police officials in your region.

  • Deputy Commissioner of Police (DCP)
  • Joint Commissioner of Police (JT. CP)
  • Special Commissioner of Police (SPL. CP)

For any help regarding online e-fir or police complaints, email to delpol.service@delhipolice.gov.in or cctnshq-dl@delhipolice.gov.in (especially for crimes).

:page_with_curl: Note: The e-FIR service is only available for citizens to report non-cognizable offences. It is important to provide accurate and truthful information to avoid any legal repercussions for false reporting.

Delhi Police Helplines:

  • Toll-Free Emergency Helpline (PCR): 112
  • Vigilance (Anti-Corruption Helpline): 1064, +919910641064 (WhatsApp)
  • Cybercrime Complaints: 1930
  • Traffic Police: 1095, +911125844444

For complaints related to police corruption or incidents of bribery, email dcp-vigilance-@nic.in including evidence. Additionally, you may visit the nearest local police station or the police headquarters at:

  • Address: Delhi Police HQ, Delhi Police Headquarters, Jai Singh Road, New Delhi – 110001.

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will help you to resolve it.