How can you file police complaints or e-FIR to Rajasthan Police?

If you want to file an e-FIR or police complaint for cognizable/non-cognizable civil offences (including civil/criminal incidents, theft, illegal activities, and harassment) and issues related to citizen services to Rajasthan Police, follow these steps or use the provided helplines or contact details to file your complaint with Rajasthan Police:

Steps to file an online police complaint or e-FIR:

  1. Visit the Rajasthan Police’s official website (
  2. Navigate to the “Citizen Services and Information” page from the menu.
  3. Click “CCTNS Citizen Services” portal.
  4. Select the “Complaint Registration” option.
  5. Click the “Login” option to log in yourself as a citizen using the Rajasthan SSO login portal.
  6. After successfully logging in, choose the “e-FIR or complaint” option to open the online form.
  7. Fill out the form with the required details including:
    • Complainant details (name, address, contact)
    • Incident details (nature, victim, accused if known, date/time)
    • Stolen property/vehicle details (if applicable)
    • Supporting documents, IDs, or media
  8. Submit the form.

Finally, note down the reference/case number to track the status. You can also visit the nearest local police station to report an FIR with the SHO or designated officer and obtain a copy of the FIR with reference/acknowledgement ID free of cost.

For technical problems related to CCTNS services, send an email to the Nodal Officer at

Rajasthan Police Helpline Number:

In an emergency, Dial 112 (ERSS) or 100 / 18001806127 to contact the state police control room (PCR) for help. For cybercrimes, call at the toll-free number 1930 or lodge an online complaint through the National Cybercrime Reporting Portal. You can also email to Cyber Crime Police Station of Jaipur at

You can contact the Police Headquarters (DGP) by email at / or WhatsApp at +917300363636.

Other Helplines:

If your complaint isn’t resolved satisfactorily, escalate the case to higher police authorities. The levels of escalation are:

  1. District Superintendent of Police (SP)
  2. Range Inspector General of Police (IGP)
  3. Director General of Police (DGP), Rajasthan Police

:tipping_hand_man:t5: Note: If your previously escalated police complaints are not resolved or you have complaints about the functioning of the Police (misuse of power and corruption), lodge an online public grievance to the Appellate Officer for Rajasthan Police at the Home Department through the “Rajasthan Sampark (e-Samadhan)” portal of the government of Rajasthan.

Still, have questions? :thinking: Ask by replying to us. :point_down:

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