How can I file a police complaint or e-FIR to UP Police?

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If you want to file a police complaint or e-FIR for cognizable/non-cognizable civil offences (including civil/criminal cases, citizen services, theft, illegal activities, and police harassment) to Uttar Pradesh (UP) Police, follow these steps or use the provided helplines or contact details to file your complaint with Uttar Pradesh Police:

Register your police complaint or FIR to UP Police
Register your police complaint or FIR to UP Police1502×720 164 KB

Steps to file an online police complaint or e-FIR:

  1. Visit UP Police’s official website (uppolice.gov.in)
  2. Navigate to “Citizen Services” section of the menu.
  3. Click “Complaint Registration or e-FIR” to open the CCTNS citizen portal.
  4. Login or register yourself as a citizen.
  5. After successfully logging in, select complaint or e-FIR to open the online complaint form.
  6. Fill out the form with required details including:
    • Your name, address, contact information.
    • Accused details (if known)
    • Date, time, location, and a detailed description of the incident.
    • If available, provide supporting documents such as photos, videos, or other evidence.
  7. Submit the forum.

Finally, note down the reference/case number to track status. You can also visit the local police station to lodge an FIR with designated officer or SHO. Don’t forget to obtain a free copy of FIR and acknowledgement receipt.

For technical issues, call at +915222334340 / +915222390248 or email tshq@nic.in.

UP Police Helpline Number:

In an emergency, call the integrated helpline number 112 (available 24×7) for help related to Police, Fire, Medical, or GRP (Government Railway Police) services. You can also call at the toll-free number 100 or +917233000100 (SMS), message on WhatsApp number +917570000100, or email to 100@up100.uppolice.gov.in.

To report a cybercrime, call at 1930 or lodge an online complaint through National Cybercrime Reporting Portal. You can also contact the state cyber cell by emailing sp-cyber.lu@up.gov.in.

You can also contact the state police control room by calling at +915222334340 / +915224943707 (e-Police Station) or email to complaint.cctns-up@nic.in / dgpcontrol-up@nic.in.

Email to Other departments:

If your police complaints / cases or grievances, escalate the case to higher authorities. The levels of escalation are:

  1. District SSsP (Senior Superintendent of Police)
  2. First Appellate Officer (Range DIG)
  3. Second Appellate Officer (Zonal ADG)
  4. Director General of Police (DGP), Uttar Pradesh Police

:tipping_hand_man:t5: Note: If your police complaints related to citizen services under the Janhit Act or IRs are not redressed by the UP Police officials, lodge a public grievance online to the Nodal Officer for UP Police at Home Department through “Jansunwai UP (Samadhan) - Public Grievance System” portal of the government of Uttar Pradesh.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5:

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