Where to file complaints about online orders of Temu?

Retail & E-Commerce
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To file a complaint about online shopping and orders of Temu [1], including issues related to delayed deliveries, refunds, shipping, exchange/return of products, or product quality concerns you can follow these steps and use the provided hotlines & contact details:

Temu Customer Support
Temu Customer Support1378×720 124 KB

Temu Customer Support:

  • Customer Service Number: Call at Tem’s hotline 1888-495-8368.
  • Email: Send details of your complaint to help@temu.com, including order numbers and evidence.

If not resolved by the customer service team, escalate it to the Head of Service by sending a written complaint letter to head office:

  • Address: Customer Service Department, WhaleCo Inc. (Temu), Suite 355, 31 St. James Avenue, Boston, Massachusetts 02116, USA.

Steps to file an online complaint:

  • Visit Temu’s official website (temu.com).
  • Navigate to “Support” to get help from the support center.
  • Click “Chat with Temu” to start a conversation.
  • Provide required details including order ID, type of issue, and expected resolution.
  • Submit your complaint.

Finally, note down the reference/ticket ID to track status. You can also use the Temu mobile app to access online services or chat with a customer service representative.

Approach Consumer Protection Authority:

If your previous consumer complaints are not resolved or your consumer rights are violated, file a consumer complaint to the Bureau of Consumer Protection (BCP) at the FTC [2] or the California Department of Consumer Affairs with supporting evidence, product, and service, including evidence and previous resolution attempts.

Still, have questions? :thinking: ask by replying to us. We will help you.

  1. Temu is an online shopping platform where you can purchase a wide variety of products at affordable prices. (Explanation by AI) ↩︎

  2. FTC stands for the Federal Trade Commission, which is a U.S. government agency that protects consumers by enforcing laws against unfair and deceptive business practices. In this context, the FTC is mentioned as a consumer protection authority that can be approached if your complaints about Temu are not resolved by their customer service team. (Explanation by AI) ↩︎

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ok, I bought this basket and it cost me $47. 32 something like that, When it arrived it was too small for my cats, I returned it and Temu only refunded me $36.99. I sent them a message asking why, and the answer was because the item had dropped in price lol. Today I tried to place a new order and when I went to pay, I did the math and they were charging me almost $20 dollars more, I messaged service customer again and this is what they told me.

TEMU:

I really do apologize for the item price confusion. Temu’s item prices are determined by a variety of factors, including supplier costs, market demand, and prevailing market prices.

I do understand what you feel right now. I do apologize for the confusion.

ATTENTION PLEASE Now I am writing this comment because I have searched how to report the page and I can’t find it, be careful when you buy, do your own math and verify everything please, this is not fair!

Item/ 2-Tier Elevated Pet Cushion Bed Basket Will…