Where to file complaints about Tamil Nadu Electricity Board (TNEB Ltd )?

Energy & Utility
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There are three ways to file a complaint about electricity services with the Tamil Nadu Electricity Board (TANGEDCO) including issues related to no power supply, new connections, or billing disputes:

Filing a complaint to TANGEDCO - TN Electricity Board
Filing a complaint to TANGEDCO - TN Electricity Board1920×647 79.6 KB

TANGEDCO Electricity Helplines:

  • Helpline Number: Dial the TNEB’s toll-free number 1912 / 0441912 or +919498794987 to voice your concerns directly to a customer care executive.
  • WhatsApp: Send a message to +919445850811 for TANGEDCO services.
  • Email: Send an email to cpro@tnebnet.org.

You can also visit your local TANGEDCO office (sub-station/divisional office) and submit a written complaint letter.

Steps to file an online complaint:

  • Visit the official TANGEDCO website (tangedco.org/en/tangedco/).
  • Navigate to the “Reach Us” and select the “Consumer’s Complaint” section.
  • Click “Click here to Register/Login” to open the complaint management system.
  • Open the online complaint form by logging in or registering yourself.
  • Fill out the form including customer ID, incident location, and issue description.
  • Submit the form.

Finally, note down the reference/ticket ID. You can also use the provided mobile app to lodge your electricity complaint or access online power distribution services of the Tamil Nadu Electricity Board Ltd.

Escalate to the Consumer Grievance Redressal Forum (CGRF)

If you are unhappy with TANGEDCO’s response or if your complaint remains unresolved after a reasonable time, you can escalate your complaint to the CGRF. The CGRF is a designated forum to handle more complex consumer electricity complaints. You can file a complaint with the CGRF online or in person (download the grievance form) at their office (Division) within your electricity distribution circle.

1. Chennai North

CGRF Phone Number Email
Chennai North +914428521833 cgrfchnn@tnebnet.org
Chennai Central +914428224423 cgrfchnc@tnebnet.org
Villupuram Distribution Region +914142223793 cgrfcud@tnebnet.org
Thiruvannamalai +914175233122 cgrftvm@tnebnet.org
Villupuram +914146240371 cgrfvpm@tnebnet.org
Kallakurichi +914146240371 sekri@tnebnet.org

2. Coimbatore Region

CGRF Phone Number Email
Coimbatore Metro +914222481415 cgrfcbem@tnebnet.org
Coimbatore North +914222495133 cgrfcben@tnebnet.org
Coimbatore South +914222493250 cgrfcbes@tnebnet.org
Nilgiris +914232444382 cgrfnilg@tnebnet.org
Udumalpet +914252224304 cgrfudt@tnebnet.org
Tiruppur +914212470153 cgrfsetrpr@tnebnet.org

3. Erode Region

CGRF Phone Number Email
Erode +914242217245 cgrfed@tnebnet.org
Gobichettipalayam +914285223701 cgrfgobi@tnebnet.org
Mettur +914298244177 cgrfmtr@tnebnet.org
Salem +914272241310 cgrfslm@tnebnet.org
Namakkal +914286233333 cgrfnmkl@tnebnet.org

4. Madurai Region

CGRF Phone Number Email
Dindigul +914512460948 cgrfdgl@tnebnet.org
Madurai +914522537754 cgrfmdu@tnebnet.org
Madurai Metro +914522538159 cgrfmdua@tnebnet.org
Ramanathapuram +914567230577 cgrfrmd@tnebnet.org
Sivagangai +914575241600 cgrfsiva@tnebnet.org
Theni +914546253677 cgrftheni@tnebnet.org

5. Trichy Region

CGRF Phone Number Email
Karur +914324248778 cgrfkrr@tnebnet.org
Nagapattinam +914365224878 cgrfnpm@tnebnet.org
Pudukottai +914322221853 cgrfpdk@tnebnet.org
Thanjavur +914362230661 cgrftnj@tnebnet.org
Trichy North +914328276060 cgrftryn@tnebnet.org
Trichy Metro +914312422216 cgrftrym@tnebnet.org
Thiruvarur +914366244099 setrvr@tnebnet.org

6. Tirunelveli Region

CGRF Phone Number Email
Kanyakumari +914652230160 cgrfkk@tnebnet.org
Tirunelveli +914622531981 cgrftin@tnebnet.org
Tuticorin +914612324150 cgrftuti@tnebnet.org
Virudhunagar +914562244111 cgrfvdr@tnebnet.org

7. Vellore Region

CGRF Phone Number Email
Dharmapuri +914342230737 cgrfdpi@tnebnet.org
Krishnagiri +914342230737 sekgiri@tnebnet.org
Kanchipuram +914427277508 cgrfkcpm@tnebnet.org
Thirupathur +914179220243 cgrftpt@tnebnet.org
Vellore +914162243121 cgrfvl@tnebnet.org

8. Chennai South Region

CGRF Phone Number Email
Chennai South +914424715121 cgrfchns@tnebnet.org
Chennai West +914426151133 cgrfchnw@tnebnet.org
Chengalpattu +914427423293 secpt@tnebnet.org

Appeal to Electricity Ombudsman, of Tamil Nadu

This is the highest level for appeals. If the CGRF’s resolution is unsatisfactory, you can approach the Electricity Ombudsman of Tamil Nadu. You can appeal by submitting a written representation letter or form to the Electricity Ombudsman at the Tamil Nadu Electricity Regulatory Commission (TNERC).

Need a detailed information? Read this article: How to File an Online Complaint to TN Electricity Board (complainthub.org)

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