Where to report threatening calls to disconnect your mobile on behalf of Dept of Telecom/TRAI?

The Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI) have received reports of fraudulent calls threatening to disconnect mobile services on their behalf.

DoT has sent a notice to aware of the citizens:

We hereby clarify that neither DoT nor TRAI makes such calls. Any official communication regarding your mobile service will come directly from your mobile operator’s official website, app, or authorized stores.”

If you receive a call threatening to disconnect your mobile service, please do the following:

  1. Do not share any personal information or financial details with the caller.
  2. Note down the caller’s phone number, date, and time of the call.
  3. Report the details of the call to the DoT’s “Chakshu” facility at www.sancharsaathi.gov.in

The “Chakshu” facility is a dedicated platform to report fraudulent calls and messages online. Your report will help the authorities take action against these scammers.

You can also access these services from the Sanchaar Sathi portal:

  • Report Suspected Fraud Communication
  • Block your lost/stolen mobile
  • Know your mobile connections
  • Know Your Mobile / IMEI Verification
  • Report Incoming International Call With Indian Number
  • Know Your Wireline Internet Service Provider (ISP)

To report an international call with an Indian number, call the helpline number 1963 or 1800110420.

Remember: Be vigilant and protect yourself from fraudulent activities.

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