Electric issue

[complainthub]

Dear @Pratham_Pandey

For the daily power cuts at Lok Seva Ayog Sindwar, Gurukul Kangri in Haridwar and unfulfilled updates from the 1912 helpline, please contact the UPCL Sub-Division Office at 0135-2760911 or email customercare@upcl.org with your consumer/transformer number. If there’s no resolution, register your complaint online at the Uttarakhand Electricity Regulatory Commission portal.

@complainthub

Steps to file an online complaint:

• Visit the UPCL’s online portal: https://www.upcl.org/
• Select “Complaint/Request” from the menu.
• From the “Services” section, click “Complaint Registration”
• Sign in using the registered mobile number or sign up.
• Open the online complaint form.
• Provide details such as your connection number, consumer name, phone number, address, and a description of the issue, along with any supporting documents.
• Submit the form.

After this, note down the reference/acknowledgement ID to track the status. You can also use this ID to escalate your unresolved complaint to senior officials of the electricity board.

If it still remains unresolved, escalate to the Uttarakhand State Consumer Disputes Redressal Commission.
If still need help, reply to us.