FASTag has made our toll payment system faster and more convenient, but sometimes, users face issues such as blocked FASTags, incorrect deductions, recharge failures, or scan errors at toll plazas.
If you encounter any of these problems, there’s no need to worry. Today, I will guide you through solutions to all FASTag-related issues and share the customer care numbers of all major banks so that you can call the right helpline and resolve your complaint effectively.
Let’s get started!
What to Do If Your FASTag Doesn’t Work at a Toll Plaza?
Imagine you’re traveling on the highway, and at the toll plaza, your FASTag isn’t scanning. Vehicles are lined up behind you, honking, and the toll officer is asking you to pay in cash. In such a situation, the first thing you should do is contact the customer care of the bank that issued your FASTag.
Each bank has a different FASTag customer care number. Let’s go through the helpline numbers of all major banks:
- Airtel Payments Bank –
400 / 8800-688-006 - Allahabad Bank – 1800-258-6680
- AU Small Finance Bank – 1800-258-7300
- Axis Bank Ltd – 1860-419-8585
- Bank of Baroda – 1800-103-4568
- Canara Bank – 1800-103-3568
- City Union Bank Ltd – 1800-258-7200
- Equitas Small Finance Bank – 1800-103-1222
- Federal Bank – 1800-266-9520
- FINO Payments Bank – 022-6868-1414
- HDFC Bank – 1800-120-1243
- ICICI Bank – 1800-210-0104
- IDBI Bank – 1800-266-1962
- IDFC First Bank – 1800-266-9970
- IndusInd Bank – 1860-210-8887
- Karur Vysya Bank – 1800-102-1916
- Kotak Mahindra Bank – 1860-266-6888
- Nagpur Nagarik Sahakari Bank – 1800-266-7183
- PAYTM Bank – 1800-120-4210
- Punjab Maharashtra Bank – (NA)
- Punjab National Bank – 1800-419-6610
- Saraswat Bank – 1800-229-999 / 1800-266-5555
- South Indian Bank – 1800-425-1809
- State Bank of India (SBI) – 1800-110-018
- Syndicate Bank – 1800-3011-3333
- Union Bank of India – 1800-258-6400
- YES BANK – 1800-3000-1113
If your bank is not listed here, you can visit your bank’s official website to find their FASTag helpline number.
What If Your Complaint Is Not Resolved?
If your bank does not take proper action on your complaint, you can call the NHAI (National Highways Authority of India) 24x7 helpline number – 1033 for assistance.
If your issue still remains unresolved, you can file a complaint on NPCI’s FASTag portal at npci.org.in.
Beware of FASTag Scams!
It’s important to stay cautious about fraudulent calls and messages claiming that your FASTag is blocked, asking you to click on a link to fix it. Never click on unknown links and always use official banking websites or customer care numbers to resolve issues.
Final Thoughts
Today, we discussed everything about FASTag complaint resolution, from contacting the right customer care to escalating complaints through NHAI and NPCI. Now, if you ever face an issue with your FASTag, you know exactly where to call and how to register your complaint.
Before heading out on a highway, ensure your FASTag is working properly, and in case of any issue, use the official helplines for support.