If you have complaints about electric vehicles of Ola Electric including bikes, motorcycles, or scooters (Sl Pro, S1 Air, S1 X+, etc.), care+ subscription, roadside assistance, maintenance, spare parts, and other products, here’s a step-by-step guide on how to file scooter complaints with Ola Electric Mobility Pvt Ltd:
Navigate to the ‘Contact Us’ page or “Support” section.
To create a ticket, open the online complaint form or click the chat icon to start a conversation with an agent.
Fill out the complaint form with all necessary details including scooter model, vehicle details, and description of the issue.
Attach supporting documents or photos, if any.
Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, escalate it to a senior executive within the company.
Approach Consumer Forum:
If your issue remains unresolved even after escalating through Ola Electric’s internal channels or your consumer rights are violated, you can file an informal consumer complaint against Ola Electric with National Consumer Helpline (NCH) .
For compensation or monetary disputes, you may appeal to the Consumer Disputes Redressal Commission (NCDRC) through the E-DAAKHIL portal.
Still, have questions? Ask by replying to us. We will help you.
The purpose of this complaint is to express disappointment and frustration regarding the unresolved battery issue and the unacceptably long delay in resolving it for an Ola electric scooter, registered under the number DL10EV1469.
The scooter has been at an authorized service center for roughly 1.5 months due to a battery-related issue. The owner was informed the problem is covered under warranty and the battery replacement would be free of charge (FOC). However, there has been an unreasonable delay in the process.
Throughout this period, there have been few substantial updates on the repair status. Attempts to seek information have been met with vague responses. The owner has been kept uninformed regarding when the scooter will be returned. This lack of communication and transparency is unprofessional and causes significant inconvenience, as the scooter is needed for the daily commute.
The fact that the scooter has been held at the service center for an extended duration for a warranty claim is concerning. According to Ola’s own warranty policy, batteries are covered under warranty for manufacturing or design defects, or if their performance degrades below 70% within the warranty period. A prompt resolution was expected, especially because the scooter is under warranty and the issue should be addressed free of charge.
We had many times done the complain with ola customer support @08033113311
Scooter details:
Scooter Registration Number: DL10EV1469
Issue: Battery replacement under warranty
Duration at Service Center: Approximately 1.5 months
An immediate investigation into this matter is requested, along with a resolution without further delay. The following is requested:
A clear and immediate update on the status of the scooter and the reason for this delay.
A firm commitment on a definite date for the repair and return of the scooter.
Expedited battery replacement under the warranty policy.
Failure to address this issue promptly and provide a satisfactory resolution will result in escalating this complaint to higher authorities, including consumer forums.
Immediate attention and a swift resolution to this critical issue are anticipated.
To resolve the prolonged delay in your Ola scooter (DL10EV1469) battery replacement, escalate your complaint by emailing with full details and attach prior service records or complaint IDs. Reiterate that the scooter has been at the service center for 1.5 months under warranty and demand a firm update and return date.
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