If you have complaints about electric vehicles of Ola Electric including bikes, motorcycles, or scooters (Sl Pro, S1 Air, S1 X+, etc.), care+ subscription, roadside assistance, maintenance, spare parts, and other products, here’s a step-by-step guide on how to file scooter complaints with Ola Electric Mobility Pvt Ltd:
Ola Electric Customer Support:
- Customer Care Number: Call Ola Electric’s helpline number +918033113311 or +918068964000 to raise your vehicle complaints.
- Email: Send your concerns by email at support@olaelectric.com.
For maintenance service or roadside assistance, contact the local service center of Ola Electric in your area.
Steps to file an online complaint:
- Visit the official Ola Electric website (olaelectric.com) or use the mobile app.
- Navigate to the ‘Contact Us’ page or “Support” section.
- To create a ticket, open the online complaint form or click the chat icon to start a conversation with an agent.
- Fill out the complaint form with all necessary details including scooter model, vehicle details, and description of the issue.
- Attach supporting documents or photos, if any.
- Submit the form.
Finally, note down the reference/ticket number to track the status of your complaint. If your issue is not resolved, escalate it to a senior executive within the company.
Approach Consumer Forum:
If your issue remains unresolved even after escalating through Ola Electric’s internal channels or your consumer rights are violated, you can file an informal consumer complaint against Ola Electric with National Consumer Helpline (NCH) .
For compensation or monetary disputes, you may appeal to the Consumer Disputes Redressal Commission (NCDRC) through the E-DAAKHIL portal.
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