To file an e-FIR or police complaint with Assam Police for civil criminal incidents (including theft, lost/found, fraud, forgery, cheating, money laundering, non-cognizable offence, etc.), follow these steps and use the provided contact details.
Before this, you should know that a police complaint is an informal report about an incident, submitted orally or in writing and an FIR (First Information Report) is a formal, written report filed at a police station regarding a cognizable offence (a serious crime where the police can arrest without a warrant).
Steps to File a Police Complaint or e-FIR
Assam Police Seva Setu Portal allows e-FIR filing for crimes against women, crimes against children (POCSO Act), and vehicle theft. Follow these steps:
- Visit the Assam Police’s official website (polcitizen.assam.gov.in).
- Navigate to the citizen service section.
- Click “e-Complaint”, “e-FIR”, or “Public Grievance Redressal” option to open the form.
- Fill out the required details including the time and location of the incident, type of case, and supporting evidence of the non-cognizable offences.
- Attach supporting documents and photos.
- Submit the form.
Finally, note the reference number for tracking your e-FIR. To report a technical issue, email citizensupport@assampolice.assam.gov.in .
Note: For Cognizable Offenses, file an FIR at the local police station by providing a detailed account of the incident, including date, time, location, and any relevant evidence, and obtain a copy of the FIR for your records.
To contact the control room of police headquarters, dial the helpline number +913612526189 or +913612524383 and email to adgp-adm@assampolice.gov.in.
For more help, call on these police helplines: Dial 112 or 100 in case of emergency or 1098 (child help). You can call at +919345215029 or +913612521242 for women’s help. To report a cybercrime, call at the toll-free number 1930 or lodge your complaint online to the National Cybercrime Reporting Portal.
Further, you can escalate your complaint to:
- District Superintendent of Police (SP)
- Range Inspector General of Police (DIG/IGP)
- Director General of Police (DGP), Assam
Note: If your complaints regarding citizen services or police functioning, including matters related to corruption, misuse of power, and harassment, are not satisfactorily addressed, you can file an online grievance to the Appellate Officer for the Assam Police under the Department of Home Affairs through the “Assam CM Grievance Redressal System (PGRS)” of the Government of Assam.
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