If your police complaints, cases, or citizen service grievances lodged at the district SP headquarters remain unresolved within the stipulated timeframe, you can escalate the matter to the Inspector General of Police (IGP) at the respective Range Office of the Assam Police.
For evidence of communication, include the acknowledgement number or case/FIR ID of your previously submitted complaints as a reference point.
Additionally, you may file a police complaint or e-FIR online to Assam Police through citizen portal (CCTNS).
You can contact range IGP by calling at the provided phone number or sending an email.
Contact Range IGP:
| Range | Phone Number | |
|---|---|---|
| IGP, Range | +913842263911 | digp-sr@assampolice.gov.in |
| DIGP(SR), Silchar | +913842263911 | digp-sr@assampolice.gov.in |
| IGP(CR), Nagaon | +913671272962 | digp-cr@assampolice.gov.in |
| DIGP (CWR), Guwahati | +913612523674 | digp-cwr@assampolice.gov.in |
| DIGP (CWR), Guwahati | +913612523674 | igp-cwr@assampolice.gov.in |
| DIGP(NR), Tezpur | +913712230854 | digp-nr@assampolice.gov.in |
| IGP (WR) | +913664237888 | digp-wr@assampolice.gov.in |
| IGP (NER), Tinsukia | +919435027744 | digp-nertsk@assampolice.gov.in |
Further, you can escalate the case to the Director General of Police (DGP) at state police headquarters.
Note: If your complaints regarding citizen services or police functioning, including matters related to corruption, misuse of power, and harassment, are not satisfactorily addressed, you can file an online grievance to the Appellate Officer for the Assam Police under the Department of Home Affairs through the “Assam CM Grievance Redressal System (PGRS)” of the Government of Assam.
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