To file a civic complaint with Thane Mahanagarpalika, including issues related to healthcare, water supply, education, sanitation, public infrastructure, public safety, and traffic management, you can follow these steps and use the provided officers’ contact details of Thane Municipal Corporation (TMC):
Thane Mahanagarpalika Citizen Helplines:
- Helpline Number: Call at the citizen helpline number +912225331590 or +91222533121 to contact the control room of the municipal corporation. For C&D Waste (Garbage) complaints, dial the toll-free number 18002124530 or to report sanitation/sewerage issues, call at 14420.
- Email: Send an email to dmchq@thanecity.gov.in or pco@thanecity.gov.in (for pollution control).
For issues related to streetlights in your area, email at elect@thanecity.gov.in to complain with the Thane Municipal Corporation.
If you want to complain about bus services of Thane Municipal Transport (TMT), contact at toll-free number 1800229901 or +912225425193 (Kalwa) / +912225827785 (Wagle) and contact TMT Manager at +912225812756 or email tmt@thanecity.gov.in.
Steps to file an online complaint:
- Visit Thane Municipal Corporation’s official website (/thanecity.gov.in).
- Navigate to “Login” to login or register yourself as citizen.
- Choose “File a complaint” from the online citizen services menu.
- Fill out the online grievance form with applicant details, location with wards, complaint details, and supporting evidence.
- Upload supporting documents, images, or copies of service requests (if any) as proof.
- Submit the complaint form.
After successful registration of your complaint, note down the reference number. If not resolved, you may also send a detailed letter to the municipal corporation, including all necessary information. Contact details of Deputy Commissioners (Head of Departments) of respective departments are:
| Department | Phone Number | |
|---|---|---|
| Dy. Commissioner(HQ) – Property Tax, General Administrative | +912225331155 | dmchq@thanecity.gov.in, dmcencr@thanecity.gov.in, dmctax@thanecity.gov.in |
| Dy. Commissioner – Local Body Tax, Estate | +919167043606 | dmclbt@thanecity.gov.in, estate@thanecity.gov.in |
| Dy. Commissioner – Municipal Secretary, Health | +918793189960 | ms@thanecity.gov.in, proadv@thanecity.gov.in |
| Dy. Commissioner – Sports & Cultural | +919930486167 | spo@thanecity.gov.in |
| Dy. Commissioner – Octroi | +919326705475 | dmcoctroi@thanecity.gov.in |
| Dy. Commissioner – Solid Waste Management | +919867234024 | dmcswm@thanecity.gov.in |
Escalation to Municipal Commissioner:
If your complaint is not resolved to your satisfaction, escalate it to the Municipal Commissioner of Thane Mahanagarpalika with the reference number and expected relief. Further, you may escalate to the Mayor/Deputy Mayor of Thane Municipal Corporation. You can send the written complaint letter to the municipal corporation at head office:
- Phone Number: +912225336523, +912225861515
- Email: mc@thanecity.gov.in
- Address: Thane Mahanagarpalika, 2nd Floor, Mahapalika Bhavan, Chandan Wadi, Pachpakhadi, Thane 400602.
Note: If your complaints are not resolved by the municipal corporation, you can lodge a public grievance against Thane Mahanagarpalik to the State Appellate Authority of the Ministry of Urban Local Bodies through “Maharashtra Integrated Public Grievance Redressal System – IGRS” portal of the Government of Maharashtra.
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