To file a civic complaint about public services, administration, and utilities with the Greater Jaipur Municipal Corporation (JMC) including issues related to public utilities (water, streetlights, public properties, roads, etc.), public works (urban development, parks, vendors, municipality schools, health & hospitals, etc.), property tax, building approvals, corruption or misuse of power, and other citizen services, you can follow these steps and use the provided contact details of the Nagar Nigam:
Jaipur Nagar Nigam Helplines:
- Helpline Number: Call at the citizen helpline number +911412747400 or contact the Greater JNN control room at +911412742900 or +911412740033. For other issues, dial the toll-free number 14420 (Septic Tank & Sewerage), 1962 (Injured Bird), or +919828500065 (Raksha Snake).
- Email: Send an email to dchqjmc@gmail.com.
For complaints related to corruption or bribery cases, contact the Vigilance Officer by calling at +911412744343 / +918764880028 or emailing dcvigilance.jmc@rajasthan.gov.in / civigilance.jmc@rajasthan.gov.in.
If you have complaints about Nagar Nigam Jaipur Heritage, call at +911412949220 or email the commissioner’s office at nnjheritage@gmail.com.
Steps to file an online complaint:
- Visit the JMC’s official website (jaipurmc.org).
- Navigate to the “Online Citizen Services” section.
- Click “Register your complaint” to open the online complaint form.
- Enter your mobile number and verify with OTP.
- Fill out the form with required details including type of issue, location with wards, description of the problem, and expected resolution.
- Submit the form.
Finally, note down the reference number to track the complaint’s status. If not resolved, escalate the grievance to the zonal municipal commissioner of your region or Head of Department (HOD) by providing the reference to the previous complaint. Contact details of zonal offices are:
| JMC Zone | Phone Number | |
|---|---|---|
| Malviya Nagar Zone | +911412744697, +918764880036 | dcmalviyanagar640@gmail.com |
| Vidhyadhar Nagar Zone | +911412302436 | dcjnnvdz@gmail.com |
| Jagatpura Zone | +918764879941 | dcjagatpurajmg@gmail.com |
| Murlipura Zone | +918764880151 | dcmurlipurazone@gmail.com |
| Sanganer Zone | +911412733882, +918764879901 | dcsnz.jmc@rajasthan.gov.in |
| Jhotwada Zone | / - | dcjho.jmc@gmail.com |
| Mansarovar Zone | +914142399016 | dcmsnz.jmc@rajasthan.gov.in |
Escalation to Municipal Commissioner:
If the previous complaint remains unresolved by HODs or zonal deputy commissioners, escalate it to the Municipal Commissioner of the Jaipur Municipal Corporation by writing a complaint letter with the reference number of the unresolved case. Send this letter by post or email to head office:
- Phone Number: +911412740033, +911412742823
- Email: commissioner.jmc@rajasthan.gov.in
- Address: Deputy Commissioner of [Department], Public Grievance Cell, Greater Jaipur Municipal Corporation, Pandit Dindayal Upadhyay Bhawan, Lal Kothi Tonk Road, Jaipur, Rajasthan.
Further, you may contact the mayor by emailing to mayorjmcgreater@gmail.com.
Note: If you are not satisfied with the final resolution or issues are not resolved within the given timeline by the Jaipur Nagar Nigam even after escalating to the municipal commissioner, lodge an online public grievance to the Nodal Officer of Public Grievance Cell at the department of Urban Local Bodies through “Rajasthan Sampark - Public Grievance Redressal System” portal of the government of Rajasthan or call at toll-free number 181.
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