How can you file complaints of Employees’ Provident Fund Organisation (EPFO)?

Finance
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If you encounter issues with your Employees’ Provident Fund Organisation (EPFO) account, contributions, withdrawals, or any other service, here’s a comprehensive guide on how to file your complaints with EPFO:

Registering complaints to EPFO
Registering complaints to EPFO1798×720 136 KB

1. Lodge an Online Grievance on EPFiGMS:

EPFiGMS (EPF i-Grievance Management System) is your primary grievance registration platform for filing complaints online. You can report the issues related to contributions, withdrawals, pensions, UAN/Aadhaar linking, and more. Visit: https://epfigms.gov.in/

To download EPFO claim forms, visit here: EPFO Help (epfindia.gov.in)

2. EPFO Helplines:

  • Email: You can email your complaint to your regional office (e.g., employeefeedback@epfindia.gov.in for employees).
  • Toll-Free Helpline: Call the helpline number 14470 or 1800118005 for immediate assistance.
  • Missed Call Service: Give a missed call at +919966044425 to get help.
  • SMS: Send “EPFOHO UAN” to +917738299899.

:person_tipping_hand:t5: Note:

  • Link UAN and Aadhaar: Ensure your Universal Account Number (UAN) is linked to your Aadhaar for seamless online service access.
  • Complete KYC: Finish your Know Your Customer (KYC) process to facilitate online transactions and complaint filing.
  • Update Jeevan Praman Patra: If you’re a pensioner, keep your Jeevan Praman Patra up-to-date in each year.

To access online services or update your accounts, visit the official website of EPFO (epfindia.gov.in).

3. Escalate to Regional Office:

If your issue isn’t resolved through EPFiGMS or initial contacts, escalate it to your regional EPFO office through email, the WhatsApp helpline, postal mail, or visit in person at the official address.

Further, you can escalate your complaints to the Zonal Office in your region by submitting an online grievance form or sending a grievance letter by post. For assistance contact the officials by providing phone numbers.

If your grievance remains unresolved within 15 days, you can lodge a public complaint to the nodal officer of the Grievance Cell at EPFO under the Ministry of Finance on the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) portal.

4. Approach to Pension Ombudsman:

If your complaint specifically concerns pension matters and remains unresolved at the EPFO level, you can approach the Pension Fund Regulatory and Development Authority (PFRDA) Ombudsman. They handle complaints related to pension schemes regulated by PFRDA.

:tipping_hand_man:t5: Tips:

  • Always note down the reference number you receive after registering a complaint. This helps you track its status.
  • The EPFO aims to resolve grievances within 15 days.
  • If you’re not satisfied with the initial response, don’t hesitate to escalate your complaint to higher authorities.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.