How to complain about fpl

[Prestonpo1]

I was having trouble paying my bill, But instead of helping, fpl added to my bill by charging a new deposit and ending budget billing.
Not helpful at all - made a bad situation worse.
This added an additional $600 to my bill and threatened shut off.

[complainthub]

Dear @Prestonpo1

We are sorry to hear about the billing issues with FPL. To dispute the additional charges and reinstatement of budget billing, you can contact FPL’s customer service at 1-888-988-82491 or visit their support page at www.fpl.com. You can also request a payment arrangement to avoid shut-off. To make your complaint online, follow these instructions:

@complainthub

1. Visit the official website of FPL: https://www.fpl.com/
2. Select “Support” from the menu.
3. Click “Contact us”
4. Log in to the FPL Support portal or use the mobile app.
5. Open the online complaint form
6. Provide details such as account number, nature of the complaint, and relevant dates/times.
7. Receive a reference number for your complaint.

Finally, note down the reference/ticket ID to track the status of your lodged complaint.

If unresolved, consider filing a complaint with the Florida Public Service Commission. For more help, read this instruction:

@complainthub

If your power & gas complaints are not resolved to your satisfaction by FPL, approach the Florida Public Service Commission (FPSC) to make your utility complaint against the company. You can submit your complaint online or write a complaint letter to its head office.

Contact details of FPSC are:

• Address: Florida Public Service Commission, Division of Consumer Assistance and Outreach, 2540 Shumard Oak Boulevard, Tallahassee, FL 32399-0850.

Office of Public Counsel: Call 1800-342-0222 or submit an online form. You can also send a written complaint to a postal address to the Office of Public Counsel, 111 West Madison Street, Room 812, Tallahassee, Florida 32399-1400.

If still need help, reply to us.