This is to bring to your urgent attention the severe sanitation crisis prevailing in the Nariyalwadi, Sant Savta Marg, Mazgaon, Mumbai-400010. Despite multiple complaints, including a formal WhatsApp complaint submitted on 23rd April 2025, there has been no action taken by BMC to address the continuous garbage accumulation in House Galli. The situation has worsened to the extent that filthy water from the waste overflow is contaminating the surroundings, exposing residents to serious health hazards.
It is BMC’s statutory duty to ensure sanitation in residential areas by builders and housing societies. However, despite repeated complaints, no official notice has been issued to the responsible parties, namely the builder M/s NAN Enterprises & Partners and Ashiyana Co-operative Housing Society managing the Transit Camp. Instead, BMC officials left after informally accepting assurances from builder representatives, which constitutes negligence and failure to act in the public interest.
Key Violations and Concerns:
Violation of Public Health Regulations – Unchecked waste accumulation has led to high risk of disease outbreaks, including dengue, malaria, and respiratory infections.
Negligence by Builder & Society – They have failed to maintain proper sanitation despite being responsible for waste management.
Failure of BMC Officials to Enforce Regulations – Instead of serving notices, they abandoned their responsibility after informal assurances, which compromises public safety.
Immediate Actions Demanded:
Issue a formal notice to the builder and housing society for gross negligence and failure to comply with health and sanitation guidelines.
Conduct an urgent sanitation inspection and penalize responsible parties for failure to maintain hygiene standards.
Deploy municipal cleaning staff immediately to remove garbage and prevent further contamination.
Ensure future compliance with scheduled waste removal inspections in Transit Camp to avoid recurrence.
The residents of Nariyalwadi Transit Camp have a fundamental right to clean living conditions, and any negligence in addressing this crisis could lead to legal consequences for BMC and the concerned authorities. If no action is taken within the next seven days, we will be compelled to escalate this matter to higher authorities and seek legal recourse.
We urge you to acknowledge this complaint and update us on the corrective measures undertaken immediately.
To address the ongoing sanitation crisis in Nariyalwadi, Mazgaon, promptly lodge a formal complaint on the BMC portal or via their 24x7 helpline at 18002330014 / 155304 and email support@bmconline.gov.in. Include photo/video evidence and your April 23 WhatsApp reference. You may also escalate the issue to the Maharashtra Lokayukta or file a grievance for administrative negligence.
Further, you may lodge an online complaint by following these instructions:
To obtain your husband’s death certificate from the BMC, you can apply online via the Municipal Corporation of Greater Mumbai (MCGM) portal.
Visit portal.mcgm.gov.in, navigate to Online Services > Health Services > Birth and Death, and search for the record using his name and date of death. If the record is digitized (post-2016), you can download it directly.
Alternatively, visit the Citizen Facilitation Centre (CFC) at your local municipal ward office with the Medical Certificate of Cause of Death (MCCD) and proof of identity to apply in person.
For assistance, you can call the BMC Citizen Helpline at 1916 or reach out via their WhatsApp support at +91-8999228999. If you face delays, you can escalate the issue by lodging a grievance on the Aaple Sarkar portal.
