To file a civic complaint about citizen services and utilities with the Bhopal Municipal Corporation (BMC) including issues related to water, streetlight, roads, bridges/roads, and sewerage & drainage maintenance, health & education, municipal hospitals & schools, solid waste management (garbage collection), public toilets & cleanliness, or other infrastructure development, you can follow these steps and use the provided contact details of the Nagar Palika Nigam:
Bhopal Municipal Corporation Helplines:
- Helpline Number: Call to BMC’s toll-free citizen helpline number 18002330014 / 155304 or +917552602070.
- WhatsApp: Message on +919424401548
- Email: Send an email to support@bmconline.gov.in or bscdcl@smartbhopal.city.
For issues related to Bhopal Bus (BCLL), call the helpline number +917553199966 or email to helpdesk@mybusbhopal.in.
Steps to file an online complaint:
- Visit BMC’s official website (bmconline.gov.in).
- Navigate to “Citizen Services” section of the menu.
- Click “Lodge a Grievance” to open the online complaint form. You can also complain through MP e-Nagar Palika (urban).
- Fill out the form with required details including type of civic complaints, your location, description of the issue, and expected resolution.
- Upload the supporting documents.
- Submit the form.
Finally, note down the reference number to track status. If not resolved, escalate the grievance to your zonal deputy municipal commissioner or head of department with all supporting evidence.
Escalation to Municipal Commissioner:
If your complaint is not resolved to your satisfaction, escalate it by submitting a written grievance letter or re-opening the online complaint with your reference ID to the Bhopal Municipal Corporation through MP e-Nagar Palika. You can also send a written complaint letter at head office or email to:
- Phone Number: +917552477770
- Email: commoffice@bmconline.gov.in, bhopalmayor@gmail.com
- Address: Municipal Commissioner, Public Grievance Cell BMC – Headquarters (Head Office), Bhopal Municipal Corporation, 2nd Floor, A Wing, ISBT Campus, Dr. Ambedkar Marg, Bhopal – 462023 (MP).
Note: If your civic complaints are not resolved by the Indore Nagar Nigam even after escalating to the municipal commissioner, lodge an online public grievance to the Appellate Officer of the Department of Urban Local Administration & Development through the “MP CM Helpline (Jan Setu) Integrated Grievance Redressal System” portal of the government of Madhya Pradesh.
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