How to Register a Complaint with Sri Lanka Insurance Corporation

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If you’re facing an issue with your insurance policy, claim, or service from Sri Lanka Insurance Corporation, here’s how you can file a complaint and get it resolved.

Sri Lanka Insurance Corporation Contact Details

The logo for Sri Lanka Insurance Corporation features the stylized letters "SLIC" in teal, with a circular emblem of a bee on honeycomb below. (Captioned by AI)
The logo for Sri Lanka Insurance Corporation features the stylized letters "SLIC" in teal, with a circular emblem of a bee on honeycomb below. (Captioned by AI)773×435 61.2 KB

Head Office: Rakshana Mandiraya, No.21, Vauxhall Street, Colombo 02, Sri Lanka
Hotlines: +94-112357357, +94-117357357, +94-115357357, +94-114357357
General Numbers: +94-112357000, +94-117357000, +94-115357000, +94-114357000
Fax: +94-112447742
Email: email@srilankainsurance.com
WhatsApp: 0767357357
Website: Contact Page

Steps to Register Your Complaint

Identify Your Issue

Be clear about the problem, whether it is a delayed claim, incorrect charges, policy-related issue, or poor customer support. Keep details like your policy number, claim reference, or receipts ready.

Choose How to Complain

You can contact Sri Lanka Insurance Corporation through:

  • Calling customer care – The quickest way to get help.
  • Emailing support – Send a detailed email with your issue and necessary documents.
  • Filling out the online complaint form – Available on their website.
  • Visiting the office – If the issue is serious, visiting in person can be more effective.

Get a Complaint Reference Number

Once you file your complaint, ensure you receive a reference number or a confirmation email so you can track the progress.

Wait for a Response

Sri Lanka Insurance Corporation may have a specific timeframe for handling complaints. Check their response time and wait accordingly.

Follow Up if No Response

If you do not receive a response within the given timeframe, call or email again to follow up.

Escalate If the Issue Is Not Resolved

If your complaint is still unresolved, escalate it to:

  • Senior officials at Sri Lanka Insurance Corporation
  • Sri Lanka’s insurance regulatory body
  • Consumer protection authorities

This can speed up the resolution process.

Why Should You Register a Complaint?

Filing a complaint ensures that your issue is addressed and helps improve service quality. If customers do not report problems, companies might not take necessary actions.

If you are facing any issue, do not hesitate to raise your concern and get it resolved.