If you have experienced any issues with your order, delivery, or service from Kapruka, here’s how you can report the problem and get it resolved efficiently.
Contact Details
Sri Lanka (Head Office)
Address: 147 Kottawa Road, Nugegoda, Sri Lanka
24/7 Hotline: +94 117 551 111
Email: colombo.office@kapruka.com
WhatsApp Support: +94 707 117 777
International Offices
USA
Address: 4364 Cranwood Parkway, Warrensville Heights, OH, 44128, USA
Phone/Fax: +1-859-215-0159
Email: lexingtonky.office@kapruka.com
UK
Address: 145-157 St John Street, London, EC1V 4PY, United Kingdom
Phone/Fax: +44-207-078-4149
Email: london.office@kapruka.com
Australia
Address: 440 Collins St, Level 9, #331, Melbourne VIC 3000
Phone/Fax: +61-870-708-164
Email: melbourne.office@kapruka.com
Online Support: Kapruka Contact Page
Steps to Register Your Complaint
Step 1: Identify the Issue
Before filing a complaint, clearly understand the problem. Is it a delayed delivery, incorrect item, payment issue, or a missing order? Keep all necessary details like order numbers, receipts, or any communication proof ready.
Step 2: Choose the Best Contact Method
Depending on the urgency, you can report your complaint through:
- Hotline (24/7) – Best for urgent issues that require immediate assistance.
- Email Support – Write a detailed email explaining your concern and attach supporting documents.
- WhatsApp Support – A quick way to raise concerns via chat.
- Online Help Form – Fill out the complaint form on Kapruka’s official website.
- Visit the Head Office (Sri Lanka only) – If necessary, you can visit in person for faster resolution.
Step 3: Request a Complaint Reference Number
Once you submit your complaint, ask for a reference number or confirmation email. This helps in tracking your complaint status.
Step 4: Wait for a Response
Kapruka usually takes some time to review complaints and respond. Check their given response timeframe and wait accordingly.
Step 5: Follow Up If Necessary
If you don’t receive a response within the expected time, follow up via call, email, or WhatsApp.
Step 6: Escalate If the Issue Is Unresolved
If your issue remains unresolved, you can escalate the matter by:
- Contacting senior management at Kapruka
- Reaching out to consumer protection authorities in your country
- Seeking legal assistance if necessary
Why It’s Important to File a Complaint
Filing a complaint helps companies recognize problems and improve their services. If customers don’t report issues, businesses may not take corrective actions.
If you face any problems with Kapruka, use these steps to ensure your complaint gets the attention it deserves.