How to Register a Complaint with Kapruka

If you have experienced any issues with your order, delivery, or service from Kapruka, here’s how you can report the problem and get it resolved efficiently.

Contact Details

Sri Lanka (Head Office)

Address: 147 Kottawa Road, Nugegoda, Sri Lanka
24/7 Hotline: +94 117 551 111
Email: colombo.office@kapruka.com
WhatsApp Support: +94 707 117 777

International Offices

USA
Address: 4364 Cranwood Parkway, Warrensville Heights, OH, 44128, USA
Phone/Fax: +1-859-215-0159
Email: lexingtonky.office@kapruka.com

UK
Address: 145-157 St John Street, London, EC1V 4PY, United Kingdom
Phone/Fax: +44-207-078-4149
Email: london.office@kapruka.com

Australia
Address: 440 Collins St, Level 9, #331, Melbourne VIC 3000
Phone/Fax: +61-870-708-164
Email: melbourne.office@kapruka.com

Online Support: Kapruka Contact Page

Steps to Register Your Complaint

Step 1: Identify the Issue

Before filing a complaint, clearly understand the problem. Is it a delayed delivery, incorrect item, payment issue, or a missing order? Keep all necessary details like order numbers, receipts, or any communication proof ready.

Step 2: Choose the Best Contact Method

Depending on the urgency, you can report your complaint through:

  • Hotline (24/7) – Best for urgent issues that require immediate assistance.
  • Email Support – Write a detailed email explaining your concern and attach supporting documents.
  • WhatsApp Support – A quick way to raise concerns via chat.
  • Online Help Form – Fill out the complaint form on Kapruka’s official website.
  • Visit the Head Office (Sri Lanka only) – If necessary, you can visit in person for faster resolution.

Step 3: Request a Complaint Reference Number

Once you submit your complaint, ask for a reference number or confirmation email. This helps in tracking your complaint status.

Step 4: Wait for a Response

Kapruka usually takes some time to review complaints and respond. Check their given response timeframe and wait accordingly.

Step 5: Follow Up If Necessary

If you don’t receive a response within the expected time, follow up via call, email, or WhatsApp.

Step 6: Escalate If the Issue Is Unresolved

If your issue remains unresolved, you can escalate the matter by:

  • Contacting senior management at Kapruka
  • Reaching out to consumer protection authorities in your country
  • Seeking legal assistance if necessary

Why It’s Important to File a Complaint

Filing a complaint helps companies recognize problems and improve their services. If customers don’t report issues, businesses may not take corrective actions.

If you face any problems with Kapruka, use these steps to ensure your complaint gets the attention it deserves.