If you have faced any issue with a product, service, or experience at Keells, here is a simple guide on how to file a complaint and get it resolved.
Keells Contact Details
Company Name: Keells (Operated by Jaykay Marketing Services Pvt Ltd)
Head Office Address: No. 148, Vauxhall Street, Colombo 2, Sri Lanka
Customer Care Number: +94112303500
Email Support: keellscustomercare.jms@keells.com
Online Complaint Form: Keells Customer Support
Operating Hours: Daily from 8:00 AM to 8:00 PM
Steps to Register Your Complaint
Identify Your Issue
Be clear about the problem, whether it is a wrong product, poor service, billing issue, or any other concern. Keep relevant details like receipts, order numbers, or any proof ready.
Choose How to Complain
You can file your complaint through the following methods:
- Call Customer Support – The quickest way to report an issue.
- Send an Email – Explain your concern with details and attach any relevant documents.
- Use the Online Complaint Form – Submit your complaint through their website.
- Visit the Nearest Keells Outlet – If needed, you can also visit a store and report your complaint in person.
Get a Complaint Reference Number
Ensure you receive a complaint reference number or confirmation email so you can track your issue.
Wait for a Response
Keells may have a specific timeframe for responding to complaints. Wait for their response within the expected time.
Follow Up if No Response
If you do not receive a response within the given timeframe, follow up by calling or emailing again.
Escalate If the Issue Is Not Resolved
If your complaint is not resolved, you can escalate it by:
- Contacting Keells’ higher management
- Reaching out to consumer protection authorities
Why Should You Register a Complaint?
Reporting issues helps improve service quality and ensures that your concerns are addressed. If no complaints are made, companies may not take necessary actions to fix problems.
If you have an issue with Keells, follow these steps to get it resolved quickly.