How to Register a Complaint with Abans

If you have encountered an issue with a product or service from Abans, such as a defective appliance, delayed delivery, or warranty claim, follow these steps to report your complaint and get a resolution.

Contact Details

Head Office & Main Showroom:
Abans Elite - Colombo 03, 498 Galle Rd, Colombo 00300, Sri Lanka

Customer Support Contacts

BuyAbans Hotline: +94 112 222 888
Email Support: info@buyabans.com

Duty-Free & Service Inquiries

Phone Numbers:

  • +94 112 252 156
  • +94 112 263 300

Operating Hours: 8:00 AM - 5:00 PM

Online Complaint Submission: Abans Contact Page

Steps to Register Your Complaint

Step 1: Identify Your Issue

Clearly define your problem. Whether it’s a damaged product, warranty claim, refund request, or service delay, keep all necessary details ready, such as the invoice, warranty card, order number, or service request ID.

Step 2: Select the Right Contact Method

Choose the best way to file your complaint based on urgency:

  • Call the Hotline – The fastest way to get customer support.
  • Send an Email – Provide full details of your issue and attach any necessary documents.
  • Visit the Online Contact Form – Fill out the complaint form on the official website.
  • Visit the Nearest Showroom – For urgent concerns, speaking to a store representative in person can help.

Step 3: Request a Complaint Reference Number

Once your complaint is submitted, ask for a complaint reference number or confirmation email to track its progress.

Step 4: Allow Time for a Response

Abans usually responds within a set timeframe. If your issue is not urgent, wait for their reply before following up.

Step 5: Follow Up If Needed

If you do not receive a response within the expected timeframe, call or email again to check the status of your complaint.

Step 6: Escalate the Complaint If Unresolved

If your complaint remains unresolved, escalate it by:

  • Contacting Abans’ higher management
  • Reaching out to Sri Lanka’s consumer protection authorities
  • Seeking legal assistance if necessary

Why Complaints Matter

Reporting your issue ensures that companies take action to improve their services. If problems are ignored, service quality may not improve.

If you have an issue with Abans, follow these steps to make sure your complaint gets resolved efficiently.