i need to replace

[Daksha_R_Nair]

My right side nirvana crystal black
headset is not working
so Please help me to replace it
it have 1 yr warranty
it have just only 4 months

[complainthub]

Dear @Daksha_R_Nair

Since your Nirvana Crystal Black headset’s right side stopped working within 4 months of purchase and is under a 1-year warranty, you’re eligible for a replacement. Please visit https://support.boat-lifestyle.com and submit a new service request with your invoice and clearly mention the earlier confusion. If the issue isn’t resolved, escalate to their support team with your ticket and invoice details.

@complainthub

you should immediately contact boAt support at +912269181920 or email them at info@imaginemarketingindia.com explaining the mix-up. Mention both products and attach proof of purchase. If unresolved, escalate the issue to the National Consumer Helpline (NCH).

@complainthub

Steps to File an Online Complaint

• Visit the official website: boAt Support
• Choose the mode of support - chat support
• Provide your order ID, product group, name, model, colour, and pin code2. Ensure these details match the product box or invoice.
• Upload a copy of your invoice and a video or image showing the product issue.
• After submitting the form, you’ll receive a confirmation email with a complaint/reference number for tracking.

If still need help, reply to us.