You can wait until the due date for your new water connection. If no action has been taken by then, you can lodge a public grievance with the Jal Shakti Department of Kashmir.
First, you should contact the helpdesk of Single Window System of J&K for clarification and issues regarding new water connection approval by calling at 01912473878 or emailing singlewindowjk@gmail.com.
You can do this through the provided JK IGRAMS grievance portal or by calling the helpline number.