My order #3951 is not being delivered by Nice Maple, it has been more 2 months. They are continuously extending the dates by 2-3 more days, same standard replies and phone and chat window.
The worst part is, multiple times it has been told its in transit from gurgaon, dispatched , on the way to bangalore, getting quality check at bangalore and again after days apparently again its getting dispatched from gurgaon followed by same series of sequences.
It is a clear fraud and need legal guidance to recover my hard earned money.
Please help and bring nice maple furniture to justice.
Regards
Dear @Chirayu_Naik
First, you can send a legal notice via email and registered post, demanding a refund and delivery within a strict timeframe. If ignored, you can further file a complaint with the National Consumer Helpline at 1800-11-4000. For more information, read: How to file consumer complaints to National Consumer Helpline?
To contact the Nice Maple customer support, you may call at +918527436954 / +919990566544 or email info@nicemaple.com.
Additionally, you can report the issue to the Consumer Commission (NCDRC) or your local consumer court for legal action. If the amount is significant, you should consult a lawyer for further steps.
If still need help, reply to us.
Thank you, can you guide me how to send a legal notice…do i raise a police complaint in my local police station?
Dear @Chirayu_Naik
To send a legal notice, follow these steps:
- Draft the Notice – Write down a notice with your order details, payment proof, delay issue, and demand a refund or delivery within a specific timeframe. Mention legal consequences if ignored.
- Send via Registered Post & Email – Mail the notice to Nice Maple’s official address and send a copy via email (info@nicemaple.com). Keep proof of delivery.
- Hire a Lawyer (Optional) – If ignored, consult a consumer lawyer for a professionally drafted notice.
- Police Complaint (If Fraudulent Intent) – Visit your local police station and file a complaint under the relevant sections of the BNS if they refuse refunds or mislead you. If you want to make your complaint online, please share your city/district name so we can help you.
- Consumer Court Case – If unresolved, file a complaint at consumerhelpline.gov.in or e-jagriti portal. Read more: How to file a consumer complaint to Consumer Disputes Redressal Commission (Consumer Court) on E-Jagriti?
If still need help, reply to us.