Payment deducted from bank but failed in the pondicherry electricity portal

[Susai_George]

I have made a payment of Rs.1950/- twice for making the electricity bill but amount was deducted from bank but ped electricy portal shows failed status. Could you please check?
Below are the details:
Consumer no - 4101060504
First payment was made on April 5, 06:58PM
Transaction ID - TE0720250023612
Bank payment reference no - 80230655033

Second time again made a payment as there is no response,
Payment date - april 17th, 05:50PM
Transaction ID - TE0720250070741
Bank payment reference no - 100148183154

Please check and reverse the payment.

[complainthub]

Dear @Susai_George

For the failed payments on the Pondicherry electricity portal, email your complaint with full transaction details (consumer no, dates, transaction IDs, and bank references) to support-ped.py@gov.in or contact Puducherry Electricity Board (PED) customer care at 1912 or 18004251912. Mention both failed attempts clearly. You can also visit https://pedservices.py.gov.in/Quickpay/Quickpayment and check the status of your payment.

To make your complaint online with PED, follow this:

@complainthub

Steps to file an online complaint:

• Visit the official website of Pondicherry Electricity Department: https://pedservices.py.gov.in/
• Click “Consumer Registration” to register your account or login to access online services.
• Click “Register a complaint” to open the online complaint form.
• From consumer portal of EDGOP, click “Complaints” to make your complaint online.
• Fill out the required details in the online form including customer ID (if required) and the problem to be resolved.
• Submit the form.

Finally, note down the reference/ticket ID to track status. Additionally, you can also lodge your complaint to the Puducherry Electricity Board through CPGRAMS (Centralized Public Grievance Redress and Monitoring System).

If still need help, reply to us.