Received wrong item

[miss_mahi]

Dear Blinkit Customer Support,

I am writing to express my deep concern and disappointment regarding a recent order I placed through your platform. I ordered a Canon PIXMA E470 printer, but instead, I received a Canon MG2570s printer inside a box labeled E470. This is a clear case of mispackaging or misrepresentation.

Ordered Product: Canon PIXMA E470

Received Product: Canon MG2570s

Date of Delivery: 31 May 2025

I have complete video evidence of the parcel being opened, clearly showing that the outer box is of the E470, but the printer inside is a different model — MG2570s. Despite raising this issue with your customer support team, I was told that no help could be provided. This response is unacceptable and unfair, as I did not receive the product I paid for.

This printer was a significant expense for me, and I cannot afford to simply ignore such a serious mistake. I trusted your platform, but this experience has been deeply distressing.

I kindly request:

1. A full refund or a replacement with the correct Canon PIXMA E470 printer.

2. A formal apology for the inconvenience caused.

3. Clear communication and action within 48 hours before I escalate this to consumer grievance forums, social media, and relevant legal authorities.

I hope Blinkit will uphold its reputation and do the right thing for its customers.

Looking forward to your immediate response.

Sincerely,
Ziya

[complainthub]

Dear @miss_mahi

To resolve the issue of receiving the wrong printer model (Canon MG2570s instead of PIXMA E470), contact Blinkit support via their in-app help section or email support@blinkit.com with your order ID and video evidence. Clearly state your demand for a refund or replacement. If unresolved within 48 hours, escalate the case through the National Consumer Helpline or call 1800-11-4000.

@complainthub

• Customer Care: Contact Blinkit’s customer service executive or support team by requesting a callback from the app.
• Email: Send an email to info@blinkit.com.
• Online Complaint: Visit the official website of Blinkit (blinkit.com), login into your account, and file your complaint by selecting your order. You can also use the mobile app to chat with the customer agent.

Please note that Blinkit has not provided any customer care number.

When registering your complaint, include all necessary information such as order ID, product details, and the nature of the issue. Finally, note down the assigned ticket number for future reference and tracking.

Escalation to Grievance Officer:

If your issue remains unresolved, escalate the complaint to the Grievance Officer at Blink Commerce Private Limited by sending an email to grievance.officer@blinkit.com. Within your grievance letter, include all relevant details, ticket ID, and previous correspondence and send it to:

• Email: grievance.officer@blinkit.com, nodal@blinkit.com
• Address: Grievance Officer, Blinkit – Blink Commerce Private Limited (formerly known as Grofers India Private Limited), Ground Floor, Pioneer Square, Sector 62, Golf Course Extension Road, Gurugram-122098, Haryana.

If still need help, reply to us.