Regarding 700AC bus driver on 25th April 2025 owala bus stop

Dear Transport Authority

I am writing to formally raise a concern regarding the driver of the 700 AC bus operating from Thane to Borivali.

On 25th April 2025, at around 9:47 AM, I was waiting at the Owala bus stop to board the bus. The bus (700 AC) arrived with enough vacant seats, and a few women, including myself, were intending to board. However, the driver opened the door and immediately sped off without allowing any of us to board safely. In this process, one senior citizen even fell down, which could have led to a serious injury.

This is not the first time such irresponsible behavior has been observed by this driver. He seems to repeat this unsafe and inconsiderate action regularly.

Such behavior is not only unsafe and careless, but it also shows complete disregard for passengers, especially senior citizens. I request you to look into this matter seriously and take strict action against the driver to ensure this is not repeated in the future.

I trust that you will treat this complaint with the urgency and seriousness it deserves.
(I am also sharing this details with Shree pratap sarnike ji and shree Eknath sir Shinde )

Thank you.

Bharat Shripat Bansode

Date of Incident: 25th April 2025
Time: 9:47 AM
Location: Owala Bus Stop
Bus Route: 700 AC (Thane to Borivali)

Dear @BharatRb

To report the unsafe behavior of the 700 AC bus driver, immediately contact the BEST Transport Authority’s helpline or file an online grievance at their official portal. Share all incident details, including date, time, and location, and mention the risk to senior citizens. You may also escalate the matter by submitting a complaint through the Maharashtra Transport Department’s citizen grievance portal.

Please share the name of the transport service provider. Is it BEST or Maharashtra State Public Transport?

In case of BEST, call at 1800227550 or email transport@bestundertaking.com. Lear more: Where can I complain about bus service of BEST Undertaking?

If the bus is operated by Maharashtra State Road Transport Corporation (MSRTC), call at 1800221250 or email msrtchelpdesk@gmail.com. Read more: Where to file bus complaints of MSRTC (Maharashtra Roadways)?

If still need help, reply to us.