If you want to file a complaint regarding the bus services of Bihar State Road Transport Corporation (BSRTC), such as delays, misbehaviour of conductor/driver, lost luggage, or other inconveniences (including online bookings, payments, charges, etc.), you can follow these steps:
Step 1: Contact BSRTC Helplines
For instant help (24x7), you can call the BSRTC helpline numbers: 9798047742, 9508633131, or email bsrtcreports@gmail.com to report an incident related to Bihar Roadways.
Contact regional managers (RM) of divisional offices:
-
Patna Division: Call at 0612-2677888 or email patnabsrtcreport@gmail.com
-
Gaya Division: Dial the helpline 0631-2222628 or email to gayabsrtcreports@gmail.com
-
Bhagalpur Division: Dial 0641-2400566 or email your concerns at bhagalpurbsrtcreports@gmail.com
-
Muzaffarpur Division: Call the helpline number 0621-2212419 or email muzaffarpurbsrtcreports@gmail.com
-
Darbhanga Division: Call 6204750133 or email muzaffarpurbsrtcreports@gmail.com
-
Purnia Division: Call at 06454-242276 or email purneabsrtcreport@gmail.com
Step 2: File Online Complaint
- Visit the official BSRTC website (bsrtc.co.in) and navigate to the Contact Us or “Complaints” section.
- Fill out the online complaint form with accurate details about your journey, bus number, date, time, nature of the complaint, and any relevant evidence (e.g., tickets, photos).
- Submit the form and ensure you receive a confirmation or reference number for your complaint.
Step 3: Escalation to Higher Authorities
If your issue is not resolved satisfactorily, you can escalate it to the Regional Manager (RM) of the respective division using the contact details provided above.
Additionally, you may get the contact details of designated officials through the directory on the official BSRTC website.
Tips:
- Cancellation Policy: Don’t forget to review the specific terms and conditions on the BSRTC website for cancellation deadlines and refund policies before an online booking.
- Luggage Policy: Ensure that you are not carrying objectionable items and are aware that BSRTC is not responsible for the theft of luggage inside the bus. Pets are not allowed, and travellers under the influence of alcohol or drugs will be denied travel.
Still, need help? 
Ask by replying below. 
We will help you to resolve it.