If you need to file a complaint about insurance services of the Life Insurance Corporation of India (LIC), including issues related to life insurance plans, pension plans, micro insurances, deposits, health insurance, government insurance schemes (PMJJBY, PMJDY, etc.), loans, long-term deposits, SIP-based investments, and other plans, you can follow these steps and use the provided contact details:
LIC Customer Service:
- Customer Care Number: Call at the helpline number +912268276827. You can also SMS LICHELP
‘LICHELP <pol. no.>’to 9222492224 or 56767877. - WhatsApp: Message on +918976862090.
For complaints or issues related to claims of health insurance services of TPA Services Pvt. Ltd, call at +918976923091 or +918976923092 (for senior citizens) and email to helpdesklic@healthindiatpa.com.
If your complaints are not resolved, escalate them to the regional grievance officer of your regional office.
Steps to file an online complaint:
- Visit LIC’s official website (licindia.in).
- Navigate to the “Contact Us” section from the menu.
- Click “LIC Customer Support Ticket Portal” to open the online complaint form.
- Fill out the required details including customer ID and expected resolution.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the LIC’s mobile app or login to your account to access services or lodge your grievance.
Escalation to Grievance Officer:
If your issue remains unresolved by regional offices or customer service, escalate it to the Grievance Redressal Officers (GROs) using the reference number by sending an email or calling to zonal office.
| Zone | Phone No. | Covered States & UT | |
|---|---|---|---|
| Northern Zone | 01149841705 | nz_rmcrmps@licindia.com | Haryana, Himachal Pradesh, Jammu & Kashmir, Ladakh, Punjab, Delhi, Chandigarh, Rajasthan |
| North Central Zone | 05122314594 | ncz_rmcrmps@licindia.com | Uttar Pradesh, Uttarakhand |
| Central Zone | 07552676222 | cz_rmcrmps@licindia.com | Chhattisgarh, Madhya Pradesh |
| Eastern Zone | 03322126312 | ez_rmcrmps@licindia.com | Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, West Bengal, Andaman Nicobar |
| South Central Zone | 04023235613 | scz_rmcrmps@licindia.com | Andhra Pradesh, Telangana, Karnataka |
| Southern Zone | 04428604122 | sz_rmcrmps@licindia.com | Kerala, Tamil Nadu, Puducherry, Lakshadweep |
| Western Zone | 02222825980 | wz_rmcrmps@licindia.com | Goa, Gujarat, Maharashtra, Dadra Nagar Haveli, Daman & Diu |
| East Central Zone | 06122503035 | ecz_rmcrmps@licindia.com | Bihar, Jharkhand, Odisha |
Escalation to Corporate Office:
If your insurance grievance is still not resolved, escalate it to the Executive Director at the Central Office or Corporate office of LIC. Contact details of respective departments are:
| Nature of Grievance | Phone No. | |
|---|---|---|
| Policy Services – Conventional Policies | 02222029593 | co_complaints@licindia.com |
| Conventional New Policies | 02222024597 | ed_nb@licindia.com |
| Group Schemes/ Annuity Policies | 02222028493 | ed_pgs@licindia.com |
| Agents, Development Officers, and Intermediaries | 02222027527 | co_mktgcomplaints@licindia.com |
Approach Insurance Ombudsman:
As a last resort, file a complaint with the Insurance Ombudsman if the resolution provided by LIC does not meet your expectations.
Remember to keep all relevant documents and reference numbers handy throughout the process. For more detailed steps and contact information, refer to the Citizen Charter of LIC provided on the website.
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