These are some ways to file a complaint about your experience on the Mumbai Local Trains, depending on the nature of your issue and your preferred method.
Online Complaint:
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RailMadad Portal: This is the official online grievance redressal portal for Indian Railways. You can register your complaint with details like date, incident, and location. https://railmadad.indianrailways.gov.in/.
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Western Railways: Mumbai Sub-urban is a part of Western Railways, you can also complain to Regional Office of Western Railways in Mumbai (indianrailways.gov.in)
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Ministry of Railways: The Ministry of Railways also provides an online form for submitting complaints and suggestions - https://indianrailways.gov.in/.
SMS:
- You can send your complaint feed and suggestions directly via SMS to +919717630982. Briefly describe the issue, including the date and details relevant to your complaint.
Contacting Officials:
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Email: For serious issues, you can consider contacting the General Manager’s office at pgrs@bct.railnet.gov.in.
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Mumbai Railway Vikas Corporation (MRVC): If your complaint concerns infrastructure or ongoing projects, you can reach out to MRVC through their Mumbai Railway Vikas Corporation Ltd. (indianrailways.gov.in) website’s complaint registration system.
Helpline Numbers:
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General Enquiry: For general inquiries about the train schedule or operations and complaints, dial 139.
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Security Issues: If you experience any security concerns while travelling, contact the Railway Security Force helpline at 182.
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Local Train Status: Get real-time updates on train delays or cancellations by calling 18002124502 (Western Line) or 18002124501 (Central Line).
Mobile App:
- Download the RailMadad app on your smartphone for a convenient way to register complaints and track their resolution.
Tips:
When filing a complaint, be sure to provide clear and detailed information, including the date, time, location (station or train number), and a description of the issue.
Attach any relevant evidence like photos or videos of the train or incident if possible to strengthen your case.
Keep a record of your complaint reference number for future reference and track its progress.
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