To file a civic complaint with the Noida Authority (New Okhla Industrial Development Authority), including issues related to administration, civic services (public utilities like water, road, electricity, waste management, etc.), commercial/industrial area, building approvals, encroachments, and other public works, you can follow these steps and use the provided contact details of the authority:
Noida Authority Citizen Helplines:
- Helpline Number: Call at the Noida citizen helpline number +911202425025 or +911202425026. For other issues, dial 18001029574 (LED streetlight) or +911202970004 (waste collection).
- WhatsApp: Message on +919205559204.
- Email: Send an email to noida@noidaauthorityonline.in to raise your concerns. For water complaints, email noidajal@noidaauthorityonline.com.
For complaints related to public health & civic work, call at the toll-free number 18001808695 (health) or message on WhatsApp number +919717080605. To report about garbage collection or solid waste management problems, contact at 18001807995.
You can also call at the SafaiMitra helpline number 14420 for sewerage cleaning or dial +911202423795 to lodge complaints about sewage water logging in your area.
If you are facing any issue with Noida’s Online Building Plan Approval System (OBPAS), contact the support team at +919871964919 or email to helpdesk at noida.helpdesk@medhaj.com for building approval.
Steps to file an online complaint:
- Visit Noida Authority’s official website (noidaauthorityonline.in).
- Navigate to “Citizen Services” section of the menu and choose “Lodge grievance online”.
- Click “Lodge online complaint” from the online citizen service section.
- Fill out the online complaint form with required details including department, location, type of complaint, and supporting evidence (if any).
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved within 30 days (except the Engineering Departments, may take less time), escalate your complaint to Head of Department (HOD).
Escalate to Nodal Officer:
If your previous complaints are unresolved by HOD or regional offices, escalate it to the Nodal Officer of the Public Grievance Committee at the Noida Authority with reference/case number of the previous unresolved complaint. You can send your written complaint letter at:
- Phone Number: +9112024250227; 01202422210 (fax)
- Email: noida@noidaauthorityonline.in
- Address: Nodal Officer, Grievance Redressal Committee, Administrative Complex (Admin. Building), Sector 6, Noida – 201301, Gautam Budh Nagar, Uttar Pradesh.
To get information regarding your complaint, you may also file an RTI online to Noida Authority through the online RTI portal of the government of Uttar Pradesh (UP).
Escalation to CEO:
For complaints still not addressed by nodal officers or HOD, escalate it to the CEO of Noida Authority by writing a complaint letter including Service Request Number (SRN) of previous complaint. Send this grievance at:
- Phone No.: +911202422704
- Email: ceo@noidaauthorityonline.com
- Address: CEO, Noida Authority – Administrative Complex (Admin. Building), Sector 6, Noida – 201301, Gautam Budh Nagar, Uttar Pradesh.
Note: If unsatisfied with the final resolution, you may lodge a public grievance to the Public Grievance Cell of the Infrastructure & Industrial Development Department (IIDD) through the “Jansunwai UP” portal of the Government of Uttar Pradesh (UP).
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