To file a civic complaint with the Greater Noida Industrial Development Authority (GNIDA), including issues related to administration, industrial/residential, and civic services (public utilities such as water, road, electricity, waste management, etc.) within Greater Noida, you can follow these steps and use the provided contact details:
Greater Noida Authority Helplines:
- Helpline Number: Call at the GNIDA citizen helpline number +911202336046. For complaints related to civic services, dial the complaint number +911202336047 to +911202336048 to talk with designated officials.
- WhatsApp: Message on +918800203912.
- Email: Send an email to authority@gnida.in.
For complaints related to streetlights, call at +917982300721. If you have any issues regarding drinking water or sewerage, email to smwrokcircle.jal@gnida.in or smsewer@gnida.in.
Steps to file an online complaint:
- Visit GNIDA’s official website (greaternoidaauthority.in).
- Navigate to “Online Services” and choose “Grievance Redressal” to open the online complaint form.
- Fill out the form with required details including location, type of complaint, and description of the issue.
- Submit the form.
Finally, note down the reference or acknowledgement number to track status. If not resolved, escalate the complaint to Manager or Head of Departments (HOD).
Escalation to Nodal Officer:
If your grievance is not resolved by HODs/Managers, escalate it to the Nodal Officer of the Grievance Redressal Cell at Greater Noida authority by writing a complaint letter including reference/ticket number and expected resolution. You can send it to:
- Phone Number: +911202336030, +911202336049; 01202336002 (fax)
- Email: authority@gnida.in
- Address: Nodal Officer, Grievance Redressal Cell – Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308.
Escalate to Chief Executive Officer (CEO):
If your previous complaint is not resolved or dissatisfied, escalate the case to the Chief Executive Officer (CEO) of Greater Noida Authority. You can write a complaint letter including reference numbers or acknowledgement receipts and expected resolution and send it to:
- Phone Number: +911202336004, +911202336001
- Email: ceo@gnida.in, chairman@gnida.in
- Address: CEO, Greater Noida Industrial Development Authority Administrative Building, GNIDA, Plot No. 01, Knowledge Park-04, Greater Noida, Gautam Budh Nagar, Uttar Pradesh 201308.
Note: If unsatisfied with the final resolution, you may lodge a public grievance to the Public Grievance Cell of the Infrastructure & Industrial Development Department (IIDD) through the “Jansunwai UP” portal of the Government of Uttar Pradesh (UP).
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