Where to complain about smartphones and products of Vivo?

Electronics
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To file complaints about smartphones, accessories, and electronics products and services of Vivo India, including issues related to smartphones, earbuds/earphones, wearables, power banks, premium care, wireless devices, chargers/cables, and other accessories, you can follow these steps and use the provided contact details:

Vivo Customer Support
Vivo Customer Support1463Ă—720 78.1 KB

Vivo Customer Support:

  • Customer Care Number: Call at the toll-free helpline number 18002083388 or 18001023388 to talk with a representative. For help regarding smartphones and accessories, you may also dial +911206283388 or 18001023388 (online order from Vivo Store).
  • WhatsApp: Message on +919289643388
  • Email: Send an email to support.in@vivo.com (E-Store) with issues related to shopping from the Vivo online store.

To get technical support for the X-Series Vivo smartphone, call at the helpline number 18002084488 to talk with the support team.

Steps to file an online complaint:

  • Visit the Vivo’s official website (vivo.com).
  • Navigate to the “Support” page from the menu.
  • Click “Appointment Service” to book a service at the doorstep or choose “Live Chat” to start a conversation with the support team.
  • Provide the required details including product information, warranty details (if required), billing, description of issue, and other supporting evidence
  • Submit your complaint.

Finally, note down the reference/ticket ID to track the status of your complaint. To repair your device or product, visit the authorized service center of Vivo.

Escalation to CEO/Grievance Officer:

If the previous complaint is not resolved to your satisfaction, escalate it to the CEO of Vivo India by submitting an online complaint form with your complaint reference number. For unresolved E-Store related complaints, contact the appointed Grievance Officer at Vivo Mobile India Pvt Ltd by writing a complaint letter to:

  • Email: grievance.officer@vivo.com
  • Address: Vivo Mobile India Pvt Ltd, 10th & 11th Floor, Palm Springs Plaza (Complex) Village Wazirabad, Sector-54 Gurugram, Haryana- 122003, India

:tipping_hand_man: Note: If your previous complaints are not resolved or the consumer rights are violated by Vivo, file an informal complaint to the National Consumer Helpline (NCH) of the Department of Consumer Affairs.

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