Where to file complaints about Facebook?

Entertainment & Social Media
1

Depending on your situation, here are the steps you can take to file a complaint online about Facebook:

Filing complaints about Facebook
Filing complaints about Facebook2736×1376 232 KB

1. Reporting Directly to Facebook:

  • Step 1: Navigate to the Facebook Help Center: https://www.facebook.com/help (search for “Help Center”). In case of business, contact Meta Business Help Centre.

  • Step 2: Select “Reporting a Problem” from the search results or browse relevant categories.

  • Step 3: Choose the option that best describes your complaint (e.g., hacked or blocked account, harassment, spam, hate speech).

  • Step 4: Follow the specific prompts for your issue, providing details like dates, screenshots, and usernames.

OR

  • Step 1: If your concern relates to specific content, locate the post, comment, or profile in question.
  • Step 2: Click the “Report” button associated with the content.
  • Step 3: Select the reason for reporting and provide any additional information requested by Facebook.

2. Reporting to Government Agencies:

In India:

1. For Grievances under the Indian IT Act:

Contact Facebook’s India Grievance Officer by email fbgoindia@support.facebook.com or official address at:

  • Address: Meta Platforms, Inc, Unit 28 and 29, The Executive Centre, Level 18, DLF Cyber City, Building No. 5, Tower A, Phase III, Gurgaon 122002.

Outline your grievance clearly, including details and desired resolution.

2. For Consumer Complaints:

File a complaint online with the Consumer Affairs Department’s Consumer Grievance Redressal System (CPGRAM) at National Consumer Helpline (NCH).

Describe the consumer protection issue caused by Facebook’s actions (e.g., data breach, hidden charges). Know, “What documents do I need to file a complaint to Consumer Forum”.

Reporting to Other Government Agencies (US Example)

1. For Consumer Protection Issues (US):

File a complaint online with the Federal Trade Commission (FTC). Describe the unfair or deceptive business practices by Facebook (e.g., data breach, misleading advertising).

2. For Securities Violations (US):

Visit the Securities and Exchange Commission (SEC) website and locate the appropriate complaint form. Then, file the form detailing your allegation of potential securities violations by Facebook.

International Options:

  • For Data Privacy Concerns (EU): Identify the relevant General Data Protection Regulation (GDPR) enforcement authority for your location within the European Union. (Resources can be found at https://gdpr.eu/).

:person_tipping_hand:t6: Tips:

  • Always be specific in your complaint. Clearly state the issue, provide relevant details, and outline your desired outcome.
  • Preserve evidence by keeping copies of communication with Facebook and any documentation supporting your claim (screenshots, emails).
  • If you don’t receive a satisfactory response from Facebook within a reasonable timeframe, consider following up on your complaint.

Remember, consulting with a lawyer can help guide complex legal matters.

Still, have questions? :thinking: Ask by replying below, :point_down:t5: We will help to resolve it.