To file a complaint about UPI payments and business services of Google Pay including issues related to Google Wallet, payment gateways, local business transaction services (Merchant), and other financial services (paying of bills for recharge, tickets, flights, buses, trains, etc. ), you can follow these steps and use the provided contact details:
Google Pay Customer Support:
- Customer Care Number: Call to the toll-free number 18004190157 to speak with a customer care representative.
- Email: Send your concerns by email at support-in@google.com.
You can also call on the DigiSathi helpline number 18008913333 or 14431 for payment issues.
Steps to file an online complaint:
- Visit Google Pay’s help center portal (support.google.com/pay/india/gethelp) or use the ‘Help & Feedback’ option in the Google Pay app to chat with support
- Mention your issue in “What can we help with?” form.
- Select your problem.
- Fill out the online complaint form.
- Submit the form.
Finally, note down the reference/ticket ID to track status. For issues related to GPay business, submit your concerns through “Google Pay for Online Business Help” form. You can also use the “Customer Support” option provided in the payment status of the app.
Escalation to Grievance Officer:
If your issue is not resolved, escalate it to the Grievance Officer at Google Pay India. Provide the reference/ticket number or acknowledgment receipt of the previous complaint and explain why you are dissatisfied with the resolution. You can submit an online complaint form or write a complaint letter here:
- Email: support-in@google.com
- Address: Grievance Officer, Google India Digital Services Private Limited, 5th floor, DLF Centre, Block 124, Narendra Place, Sansad Marg, New Delhi – 110001.
If the issue remains unresolved after 30 days, file a complaint with the Banking Ombudsman of the Reserve Bank of India (RBI). Provide the reference number or acknowledgment receipt of your previous complaints and state the reason for dissatisfaction with the bank’s resolution.