Some one has delivered food already to customer, but ola team has reassign the order to me, as per confirmation from hotel that order already delivered… Even though I have informed ola tam, they put penalty 585 rs and block my account, please cancelled my penalty amount and active my account as soon as possible.
Dear @Alvin_Lokesh_Loke,
I understand your concern about the wrongly assigned order and the penalty imposed. I advise you to follow these steps to resolve the issue:
- Contact Ola Support: Raise a dispute via the Ola app or call their customer care +918037101888 (for payment issues) or +911204857900 (to contact the corporate office). Explain the issue clearly, including that the order was already delivered before being reassigned to you. Provide any evidence, such as confirmation from the hotel.
- Email Your Complaint: Send a detailed email to support@olacabs.com, mentioning the order ID, penalty amount, and sequence of events. Request a thorough review and removal of the penalty.
- Attach Supporting Evidence: Include screenshots of your communication with the hotel or Ola support, showing the order was delivered earlier. This strengthens your case.
- Escalate to the Grievance Officer (if unresolved):
- Phone: +918037101828
- Email: grievance@olacabs.com
- Address: Grievance Officer, Ola Cabs, Prestige Startech, Block C, Ola Campus, Hosur Rd, Koramangala Industrial Layout, Koramangala, Bengaluru, Karnataka 560095.
Include your complaint reference number and explain why you are dissatisfied with the previous response.
- Contact the Nodal Officer: If the Grievance Officer does not resolve your issue, escalate it further by emailing nodal.officer@olacabs.com.
These steps should help you resolve the problem. If you need more help, we are always here for you.