If you have complaints about credit card services of SBI Cards and Payment Services such as reward/cashback, shopping, travel and fuel cards, banking partnership and business/corporate cards including credit card bills, service charges, AMC, hidden charges in billing statements, or other payment issues, follow these steps and use the provided helplines & contact details of SBI Card:
SBI Card Helplines:
- Customer Care Number: Call the toll-free number 18601801290 / 18605001290 or dial +912239020202 (international helpline).
- Email: Send an email to customercare@sbicard.com or sbicorporate.services@sbicard.com (corporate issue).
To report Miss-Sell/ Harassment by customer service executives, report by calling at +918039356050 or emailing salesgrievance@sbicard.com. To report a lost card, email to lostcard@sbicard.com or SMS BLOCK XXXX to 5676791 from your registered mobile number (XXXX = Last 4 digits of your SBI Card) or log in using internet banking.
If want to get instant help regarding credit card disputes/ unauthorized transactions, email to chargeback@sbicard.com and to close an SBI Card account, email closurerequest@sbicard.com.
You can also write a formal complaint letter to your local branch manager to resolve the dispute. After submission, don’t forget to obtain the interaction ID/acknowledgement number.
Steps to file an online complaint:
- Visit the SBI Card’s website (sbicard.com).
- Navigate to the “Get in touch” section.
- Click “Raise a dispute” to open the online complaint form.
- Fill out the required details in the form.
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the SBI Card app to access online credit card services.
Escalation to Nodal Officer:
If the issue is not resolved by the customer support team and branch manager, escalate your complaint to the Nodal Officer of the Grievance Redressal Cell with the required details and your previous interaction ID. You can call at 18601807777 or email nodalofficer@sbicard.com.
You can also submit the provided online complaint form to escalate the unresolved case to the Grievance Officer.
Escalation to Principal Nodal Officer:
If your previously lodged complaints are not resolved by Nodal Officer to your satisfaction within 7 days, send a complaint letter with interaction ID of the previous complaint to the Principal Nodal Officer (PNO) at SBI Cards and Payment Services Limited at:
- Email: PrincipalNodalOfficer@sbicard.com
- Address: Principal Nodal Officer – SBI Cards & Payment Services Limited, DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002 (Haryana).
Still not resolved? Send an email to the Customer Service (CS) Head of SBI Card at customerservicehead@sbicard.com with the previous interaction ID or reference number.
Note: Provide all necessary details and references, including any relevant documents and evidence to support your case. Stay vigilant and do not share personal or financial details unnecessarily. For further assistance, you can contact the official SBI Card helpline number 39020202 with your area’s STD code, or use the official SBI Card/Yono SBI app.
If your banking complaints are not resolved within 30 days by SBI Card or dissatisfied with the resolution, file a complaint with the Banking Ombudsman of the Reserve Bank of India (RBI).
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