How can I complain about payment services of PhonePe?

Finance
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To file complaints about financial and UPI payment services of PhonePe including issus related to payment gateways, PhonePe Switch, merchant (business solutions), wallet, payment transfers, recharge of mobile & DTH, bill payments (electricity, postpaid, gas, water, credit card, etc.), you can use the following steps and contact details of customer support:

PhonePe Customer Support
PhonePe Customer Support1183Ă—720 112 KB

PhonePe Helplines:

  • Customer Care Number: Call the helpline number +918068727374 or +912268727374. Business owners (for merchant support) can call at +918068727777 or +912268727777.
  • Email: Send an email to merchant-desk@phonepe.com for merchant issues.

If you have complaints related to corrupt or unethical practices by employees, call at toll-free number 18001021482 or email ethics@phonepe.com.

Steps to File an Online Complaint:

  • Visit the PhonePe’s official website (phonepe.com/). You can also Log into the PhonePe app and click contact support to chat with an executive.
  • Navigate to “Contact Us” page.
  • Click “Get Help” from “Customer Support” section or “Send a Message” from “Merchant Support” section.
  • Fill out the online complaint form including transaction ID and screenshot (if any)
  • Submit the form.

Finally, note down the reference or ticket number to track status. For the UPI disputes and issues, the complaints will be resolved by the NPCI (National Payments Corporation of India).

Escalation to Nodal Office:

If your complaints are not resolved by customer support team, escalate it to the Nodal Officer by emailing or submitting an online grievance form with your previous ticket number. Further, you can contact the Principal Nodal Officer with the same details by submitting an online complaint form or sending a written complaint letter at:

  • Phone No.: 08068727374, 02268727374
  • Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka-KA, Pin- 560103.

If the complaint is not resolved by PhonePe within 30 days, approach the Banking Ombudsman of RBI with all pertinent details of your unresolved issues.

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