To file a complaint about bus services of the Rajasthan State Road Transport Corporation (RSRTC) such as delayed bus, quality of service within bus, punctuality, online bus ticketing (cancellation, refund, or fare/service charges), misconduct by drivers or conductors, or e-pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Rajasthan Roadways:
RSRTC Helpline:
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Helpline Number: Call the toll-free number 18002000103 for bus complaints.
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Customer Care: Contact the RSRTC’s control room by dialing 01412373044 or 9549456745. For E-Ticketing, Refund, Cancellation, or Technical issues related to online ticketing, dial the helpline +917412069719 or +917412069699.
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Email: For general helpdesk support, email helpdesk.rsrtc@rajasthan.gov.in.
For general bus enquiry at Central Bus Stand in Jaipur, call to 01412207902 or 01412207908 (Accident Cell).
Steps to file an online complaint:
- Visit the official RSRTC website (transport.rajasthan.gov.in).
- Navigate to ‘Feedback/Grievance’ or ‘facilities’ section from the menu.
- Open the online complaint form
- Fill in the required information such as your name, contact details, bus number, ticket ID (PNR), route, conductor/driver name (if required), and a detailed description of your complaint.
- After submission, you should receive a confirmation message or email with a reference number for your complaint.
Finally, note down the reference/ticket ID to track status. You can also use the mobile app to make your complaint or access online ticket booking services.
If your complaints are not resolved, contact the manager of bus depot or the Depot-Chief Manager using the phone number and email from the contact page of telephone directory section of the Rajasthan Roadways’ website.
Escalation to Head Office:
If your issue is not resolved satisfactorily by control room, bus depot, or divisional managers, you can escalate it to the Managing Director and Nodal Officer at corporate office. You can send a written complaint letter including acknowledgement ID and expected resolution or email to the head office at:
- Phone Number: 01412374650
- Email: secy.rsrtc@rajasthan.gov.in or emcomplaint.rsrtc@rajasthan.gov.in
- Address: Rajasthan State Road Transport Corporation, Head Office, Parivahan Marg, Chaumu House, Jaipur (Rajasthan) - 302001.
To know the contact details of all designated officials, visit the head office page from the contact directory provided on their official website.
Tips: If your complaint is not resolved by RSRTC, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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