If you have complaints about the electricity service provided by Ikeja Electric in regions of Abule Egba, Ikeja, Shomolu, Ikorodu, Oshodi, and Akowonjo, these are steps you can follow to lodge your complaints and seek resolution:
Step 1: Contact Ikeja Electric Customer Service
You can start by reaching out to the Ikeja Electric Customer Service Department. Here are the contact details:
- Toll-Free Ikeja Electric Hotline: 17000250
- Customer Service Number: +23412272940
- WhatsApp: Send a message to +2349088951626
- Email: customercare@ikejaelectric.com; info@ikejaelectric.com
- Online Complaint Registration: File your complaint online by submitting a complaint form (ikejaelectric.com).
Step 2: Escalate to NERC Ikeja Forum Office
If your complaint is not resolved to your satisfaction, you can escalate it to the NERC Ikeja Forum Office. Ensure you provide the complaint number or acknowledgement details from your initial complaint.
- Phone Number: 08106817298
- Email: ikejaforum@nercng.com
- Address: NERC Ikeja Forum Office – 199 Obafemi Awolowo Way, Alausa, Ikeja, Lagos.
Step 3: Approach the Nigerian Electricity Regulatory Commission (NERC)
For unresolved issues after the NERC Ikeja Forum Office intervention, you can file a petition against Ikeja Electric to the Nigerian Electricity Regulatory Commission (NERC). Contact details are provided here:
- Phone Number: 094621414
- Email: complaints@nerc.gov.ng
- Address: Consumer Complaints Unit, NERC – Head Office, Plot 1387, Cadastral Zone A00, Central Business District, Abuja, F.C.T, Nigeria.
You can also lodge your complaints against Ikeja Electric only by submitting a complaint form (nerc.gov.ng) online to NERC.
Remember, you have the right to fair and fast complaint resolution, and these steps are designed to ensure your concerns are heard and addressed appropriately.
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