To file a complaint about Madhya Gujarat Vij Company Ltd (MGVCL) electricity services in 10 districts of Gujarat, including Vadodara, Anand, Kheda, Panchmahal, Dahod, Mahisagar, Chhotaudepur, Bharuch, Narmada, and Surat, use these step by step guide.
Helpline Numbers
- Customer Care Number: 19124 for emergency (no power supply)
- Toll-Free Number: 18002332670
- Email: info.mgvcl@gebmail.com
For other billing disputes, email to support.mgvcl@gebmail.com (e-payment) or sms.mgvcl@gebmail.com (mobile).
Contact Details
- HT Consumer Helpline: +91922780797
- Email for HT: htcpc.mgvcl@gebmail.com
- Local Officials (Sub-Division): Click Here
Steps to File Online Complaint
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Visit the MGVCL “Customer Support (mgvcl.com)” or “GUVNL Login/Registration (guvnl.in)” portal of the Gujarat Electricity Board (GEB).
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Provide MGVCL Account/Connection Number, location, Electric Pole Number (if known), and nature of the problem.
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Attach supporting documents, such as photos or videos of the issue.
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Submit the complaint and note the reference number for tracking.
Tips: For the violation of consumer rights by MGVCL, know “How to file consumer complaints to National Consumer Helpline?”
Escalation to Consumer Forum (CGRF)
If not resolved by MGVCL, escalate to the Consumer Grievance Redressal Forum (CGRF), MGVCL by submitting a detailed complaint with your service connection number, nature of the grievance, and relevant documents.
You can submit this grievance letter to the nearest circle or divisional office by obtaining the acknowledgement receipt from the designated office or receptionist.
- Godhra Forum for Panchmahal, Dahod and Mahisagar.
- Vadodara Forum for Vadodara, Anand and Kheda.
Appeal to Electricity Ombudsman
For unresolved complaints from CGRF within 45 days, appeal to the Electricity Ombudsman of Gujarat by filing a representation within 30 days of the CGRF’s final order. No charges are applicable for filing your petition.
For more information, read: Filing an electricity complaint to MGVCL Electricity Board
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