I just made a purchase from phoneix mall yelankha and the bill was cleared but someone else took it

Retail & E-Commerce
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I just made a purchase in phoenix mall of Asia yelankha on 21st Feb , 2025 the bill for the clothing was cleared but someone may be intentionally or unintentionally took my package of over 4000 thousand rupees and the mall staff are not taking any responsibility for the loss of my product.

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Dear @Jorden_Sherpa

If your ₹4,000 clothing package was taken at Phoenix Mall of Asia, Yelahanka, and the staff are not helping, follow these steps:

  1. Check CCTV Footage: Request the mall management to review security footage near the billing counter.
  2. Report to Mall Authorities: File a written complaint with the mall management or customer service desk.
  3. File a consumer complaint: You can also lodge a consumer complaint against the shop or mall service provider to the National Consumer Helpline (NCH).

If the item was stolen, report it to the local Yelahanka Police Station for further action or lodge an online police complaint to Karnataka Police. For more help, read: How can I file police complaint or e-FIR to Karnataka Police?

Let us know if you need additional help.