Hi,
I had ordered for a JIO SIM on 9 Aug via order NO00017NR71O. I have been continuously following up the Jio Care team. Even after multiple mails and follow up calls, still no resolution. Can someone help pls?
Dear @sushmit_ghosh
Sorry about the delay in the Jio SIM home-delivery order; start by checking real-time status in MyJio (Mobile > JioCare > Track order) or SMS the order/reference number to 6000060000 for an instant update.
-
If still pending, file a formal complaint and get a docket number by calling 198 (Jio) or 1800-889-9999 (any network).
-
If unresolved within the stated timeline, escalate to the Appellate Authority at 1800-889-3999, or email the circle appellate contact.
-
If it remains unresolved, raise a grievance via the Telecom Consumer Complaints Monitoring System or National Consumer Helpline (NCH) guidance.
For more info, read: Where to file a complaint about Jio services?
If still need help, reply to us.