Reservation thro digital reg.

[complainthub]

Dear @vijayakumar_vijayala

Your concern regarding higher cancellation charges (₹125) for digital payments versus ₹20 for cash while rescheduling train reservations is valid. This discrepancy arises due to how transactions are categorized in the IRCTC system. We recommend submitting your suggestion directly to Indian Railways via pgportal.gov.in under the “Ministry of Railways” section or emailing care@irctc.co.in for software correction and policy parity.

@complainthub

Steps to lodge an online public grievance:

• Visit the CPGRAMS public grievance portal (pgportal.gov.in).
• Navigate to the “Register/Login” option to open the form.
• Click the “Click here to sign up” option to register yourself. If you already have an account, log in, or use the MyGrievance App.
• After logging in, click on the ‘lodge public grievance’ link. Agree to the terms & conditions, then click ‘submit’.
• Choose the ministry, department, or state government you wish to lodge a grievance against.
• Provide details by choosing the appropriate category and subcategory for your complaint. Briefly describe your issue and mention any reference numbers if available. Specify the type of relief or compensation sought.
• Attach supporting documents to validate your complaint. Fill in any additional required details.
• Submit the complaint form.

Finally, note the reference number provided to track your grievance’s status on the CPGRAMS portal by clicking “View Status”. After this, the grievance cell will get information/comments from the Public Grievance Officer (PGO) and concerned department or organization, or transfer the grievance to it requesting to directly deal with the matter.

If still need help, reply to us.