TFC patiyala

[kishor_legha]

Sir, I ordered three jeans from TFC Patiala. I was promised good quality, but they sold me poor-quality jeans. When I returned to request a refund, they misbehaved and offered to return only half the amount. Despite my request for an exchange, they continued to mistreat me. Later, during the argument, they insulted me further by accusing me of being a prostitute. Please help me get my full refund and take action against this behavior.

[complainthub]

Dear @kishor_legha Ji,

As per your case, you purchased three jeans from TFC Patiala, but the quality was not as promised. Upon returning for a refund or exchange, you were mistreated, and during the argument, you were further insulted with an extremely offensive accusation. This is a serious issue that involves:

1. Consumer Fraud and Deficiency of Service (Consumer Protection Act, 2019)
2. Defamation and Insult (Punishable under the Bharatiya Nyaya Sanhita, 2023)
3. Verbal Abuse and Misbehavior (Actionable under civil and criminal law)

1. File a Consumer Complaint

• Step 1: Send a Legal Notice to the shop (TFC Patiala) demanding a full refund and an apology within 15 days. Include:
  • Details of the purchase (receipt/invoice)
  • Description of the poor quality of goods
  • Evidence of misbehavior (if you have witnesses or recordings)
• Step 2: If they fail to respond, file a complaint at the National Consumer Helpline (NCH) and District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 for deficiency of service and mental harassment​.

To make your complaint with NCH, dial 1915 or follow these instructions to make your complaint online:

@complainthub

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

File a Police Complaint

The accusations made against you are defamatory and fall under the Bharatiya Nyaya Sanhita, 2023, which deal with defamation. You can also file a complaint for verbal abuse, harassment, and public insult.

Visit the Nearest Police Station in Patiala to file an FIR for defamation, verbal abuse, and harassment. You can also lodge an online police complaint by following these instructions:

@complainthub

• Saanjh Citizen Portal (CCTNS): Visit the Saanjh portal (ppsaanjh.in) to report incidents and file e-FIRs in Punjab. You can also download “PPSAANJH” mobile app
• Visit the Public Grievance Division portal (punjabpolice.gov.in) to file a police complaint and log in or register your account to open the online complaint form.
• Complaint/e-FIR Registration:
• Select the appropriate category (e.g., theft, assault, cybercrime).
• Provide your details and a clear description of the incident.
• Upload any supporting documents (photos, videos, etc.).
• Choose the preferred police station for handling your case.
• Submit the online complaint form.
• Complaint/e-FIR Tracking: Use the reference number provided to track the status of your complaint or e-FIR online.

If no action is taken, consider using social media or writing to local newspapers to bring attention to the unfair treatment and defamation you suffered.