How can you file police complaints or e-FIR to Punjab Police?

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If you need help from the Punjab Police, want to report an incident (theft, crimes, accident), issues related to citizen services, or file an e-FIR for non-cognizable civil offences, you can follow these steps or use the provided helplines or contact details to file your complaint with Punjab Police:

Register police complaints or FIR to Punjab Police
Register police complaints or FIR to Punjab Police1522×720 131 KB

File an e-FIR or Police Complaint

  1. Saanjh Citizen Portal (CCTNS): Visit the Saanjh portal (ppsaanjh.in) to report incidents and file e-FIRs in Punjab. You can also download “PPSAANJH” mobile app

  2. Visit the Public Grievance Division portal (punjabpolice.gov.in) to file a police complaint and log in or register your account to open the online complaint form.

  3. Complaint/e-FIR Registration:

    • Select the appropriate category (e.g., theft, assault, cybercrime).
    • Provide your details and a clear description of the incident.
    • Upload any supporting documents (photos, videos, etc.).
    • Choose the preferred police station for handling your case.

  4. Submit the online complaint form.

  5. Complaint/e-FIR Tracking: Use the reference number provided to track the status of your complaint or e-FIR online.

:tipping_hand_man:t5: Note: A police complaint is a formal accusation against someone, made orally or in writing, for any type of offence. FIR (First Information Report) is a formal written document filed at a police station for non-cognizable or cognizable offences (serious crimes that the police can arrest without a warrant).

To file an FIR about cognizable offences, you have to visit the nearest local police station and contact the Station House Officer (SHO) to lodge an FIR with supporting evidence.

For technical or citizen services issues while using the online portal, email cad.pphq.punjab@gmail.com or for issues regarding the Saanjh portal, call at +911614640900.

Police Helpline Number

In case of emergency, call 122 or 100 and request help from PB – 112 ERSS. For help from the state police control room, dial the helpline number +911722740058.

To report a cybercrime, call 1930 and lodge a complaint online through the National Cybercrime Reporting Portal or email the State Cyber Crime Department at aigcc@punjabpolice.gov.in.

If you need more help from the police station, visit your local police station and provide the details of the incident.

Escalation of Higher Authorities

If your complaint is not resolved satisfactorily or within the stipulated time, you can escalate it to the following police authorities:

  1. District Superintendent of Police (SP)
  2. Range Inspector General of Police (IGP)
  3. Director General of Police (DGP), Punjab Police

To report corruption or misconduct by a police official, you can email to spl.dgcybercell@mppolice.gov.in / complaint2vb@punjab.gov.in, call the toll-free helpline number 180018001000, or use the WhatsApp number +919501200200.

Finally, If the complaints regarding citizen services or police operations are not resolved to your satisfaction, submit an online public grievance to the Appellate Officer for Punjab Police at the Home Department. through the “Connect Punjab – Integrated Public Grievance Redressal System (CM Helpline)” portal of the government of Punjab .

:tipping_hand_man:t5: Tips

  • Always obtain a copy of the FIR or a written acknowledgement of your complaint for your records.
  • For public issues like noise pollution or illegal activities, you can report them by calling 112.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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